Flight Dispatcher

Embry-Riddle Aeronautical University • Daytona Beach, FL

1d • Onsite

About The Position

The Flight Department at our Daytona Beach Campus is currently accepting applications for a Flight Dispatcher/Customer Service Representative. This position is responsible for several support functions associated with flight course activities, including dispatching, data collection, flight following, customer service, and controlling the flow of fleet aircraft for maintenance both scheduled and unscheduled, as well as line service and ramp security.

Requirements

• High School (or GED) level ability in grammar, spelling, basic composition, and math.
• Two years customer service background preferred.
• Two Years Flight Operations experience preferred.
• Analytical skills with an in depth knowledge of information systems and technical expertise with Microsoft operating systems, Excel, PowerPoint, Word, Outlook/Email.
• TSA security clearance required.
• Valid Drivers License required.

Responsibilities

• Operate the interface between flight dispatching and the control of aircraft maintenance to maximize aircraft availability.
• Collect and accurately record data from flight activities and oral room assignments to ensure proper billing and to facilitate scheduling of fleet maintenance daily.
• Provide a high level of customer satisfaction and maintain a department image appropriate to ERAU as the leader in Aviation Education.
• Assist in ensuring the inspection programs are complied with and repairs are properly documented before aircraft are dispatched.
• Assist in flight following of all ERAU aircraft while engaged in flight to ensure all aircraft can be accounted for at any given time and to help coordinate the logistics for aircraft problems away from home base.
• Provide training and coordinate the activities of the Student Employee labor force supporting flight operations and customer service requirements.
• Perform scheduling operations after normal scheduling hours.
• Maintain hardware on ramp to ensure aircraft security.
• Conduct ramp inspections to remove foreign object debris.
• Drive company van and golf cart transport.

Benefits

• Enjoy up to 18 days of paid leave in your first year, including 3 days granted upon hire and 15 days accrued throughout the year.
• 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year's Day.
• 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26.
• ERAU contributes 6% of your base salary to your retirement plan and offers a 4% matching contribution – with no vesting period.
• 15 days of personal leave for non-exempt employees or 18 days for exempt full-time employees in your first year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED