Life Contact Center Representative

Auto-Owners Insurance Company • Lansing, MI

1d • Hybrid

About The Position

Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated entry level Life Contact Center Representative professional to join our team. This role offers a merit-based work-from-home program, with the flexibility to work from home up to 3 days per week after initial in-person training. The position requires providing customer service by answering agent and policyholder telephone inquiries with proper telephone etiquette, and giving accurate and timely responses. It also involves meeting established call center guidelines, working effectively with colleagues and other departments, researching and resolving inquiries, making computer inquiries and entries, maintaining records, and ensuring regular and predictable attendance.

Requirements

• Ability to handle multiple assignments
• Ability to work in the U.S. without current or future sponsorship

Nice To Haves

• Bachelor’s degree with a GPA of at least 3.0 (preferred) or the equivalent combination of education and office experience
• Direct insurance agency/company experience with Life products a plus
• Flexibility for occasional and/or seasonal overtime

Responsibilities

• Provide customer service by answering agent and policyholder telephone inquiries with proper telephone etiquette, and giving accurate and timely responses.
• Meet the established call center guidelines for answering calls.
• Work effectively with co-workers, agents, policyholders, or other departments as needed.
• Research and resolve inquiries and communicate the results by telephone and/or written correspondence to the policyholder, agent, or other departments.
• Make computer inquiries and entries relating to customer accounts.
• Maintain records and/or policy files according to established guidelines.
• Regular and predictable attendance in meeting a defined work schedule.

Benefits

• Friendly work environment
• Structured training program
• Employee mentoring
• Excellent compensation/benefits package
• Competitive base salary
• Matched 401(k)
• Fully-funded pension plan (once vested)
• Bonus programs
• Generous paid time off including holidays, vacation days, personal time, and sick leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees