Life Contact Center Representative

Auto-Owners Insurance•Lansing, MI

1d•Hybrid

About The Position

A career at Auto-Owners is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, this specific role could have the flexibility to work from home up to 3 days per week. Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated entry level Life Contact Center Representative professional to join our team.

Requirements

Ability to handle multiple assignments

Nice To Haves

Bachelor’s degree with a GPA of at least 3.0 (preferred) or the equivalent combination of education and office experience
Direct insurance agency/company experience with Life products a plus
Flexibility for occasional and/or seasonal overtime
Excellent oral and written communication skills

Responsibilities

Provide customer service by answering agent and policyholder telephone inquiries with proper telephone etiquette, and giving accurate and timely responses.
Meet the established call center guidelines for answering calls.
Work effectively with co-workers, agents, policyholders, or other departments as needed.
Research and resolve inquiries and communicate the results by telephone and/or written correspondence to the policyholder, agent, or other departments.
Make computer inquiries and entries relating to customer accounts.
Maintain records and/or policy files according to established guidelines.
Regular and predictable attendance in meeting a defined work schedule.

Benefits

Competitive base salary
Matched 401(k)
Fully-funded pension plan (once vested)
Bonus programs
Generous paid time off including holidays, vacation days, personal time, and sick leave

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