LIFE Center Service Representative

Southern Ohio Medical Center•Wheelersburg, OH

11d•Onsite

About The Position

Works under the supervision of the Wellness Operations Manager. LIFE Center Service Representative’s primary job function is to perform the duties necessary to meet the member’s needs. This includes, enrolling new members and assisting current members with their queries. Greeting members and users of the gym as they come through reception. Checking in members and verifying memberships. Registering prospective members and guiding them to the correct person. This position will provide assistance to members along with inquiries about gym operations and policies, as well as perform various administrative duties. Representative is also responsible for the cleanliness and appearance of the fitness facility.

Requirements

Basic literacy skills plus the ability to perform basic math calculations to accurately handle money required.
BLS required within 90 days of hire required.
Customer service experience and computer and/or database experience preferred.
Previous experience in a fitness setting preferred.

Responsibilities

Provides outstanding customer service by making at least one contact with person entering the facility.
Initiates contact at front desk and/or in the fitness area.
Performs basic front desk duties including answering phones and processing member check-ins and transactions.
Refers corporate, EFT, and PRD questions to Supervisor.
Balances transaction and cash drawer at end of shift or day.
Works with Wellness Operations Manager and other staff members to maintain accurate and up to date files on members.
Demonstrates the ability to properly use the strength and cardiovascular equipment.
Maintains safe workout environment by keeping fitness area free of clutter and enforcing facility safety rules for members.
Maintains facility appearance daily by performing daily assignments as instructed on facility cleaning logs.
Performs opening and closing duties of facility making sure all computers, TV’s equipment, alarms, and lights are on/off and locker rooms are prepared for clients.
Keeps locker rooms soap and washcloths stocked, soiled linen carts emptied and floors clear.
Verifies insurance benefits and obtains proper authorization and certification to ensure proper enrollment into qualifying insurance programs.
Demonstrates ability to troubleshoot member accounts.
Maintains responsibility for correct payment information.
Completes opening and closing financial reports.
Works with the manager and other staff members to maintain accurately and up-to-date files on members in member account system.
Demonstrates knowledge of LIFE Center supplements, products, and apparel.
Performs supplement, product, and apparel sales.
Performs routine registration of new members —ensuring member information is updated including address changes and insurance updates.
Collects member payments and maintain a balanced cash drawer.
Assists in the coordination of services for members in collaboration with personal trainers and group fitness instructors.
Maintains the ability to direct members and community members to outpatient rehab and cardiac rehab.
Performs account audits to ensure payment of contract and services received by members.
Reviews security cameras during shift to ensure proper member access and use of the facility.
Reports any misconduct to management staff.
Performs monthly locker audits.

Benefits

Competitive pay with quarterly market analysis
Performance-based annual increase and bonus eligibility
Up to 4% employer contributions to retirement plans (403(b) and Cash Balance Pension)
Comprehensive medical, dental, and vision coverage
Medical and dependent care flexible spending accounts
Earned Wage Access - get paid before payday
Paid Time Off bank with 3 annual sick days
Life insurance and disability coverage
Tuition and certification assistance
Club LC - discounted/free gym membership
Employee discount and payroll deduct programs
And many other benefit offerings!