Life Care Associate

Raymond James • Troy, MI

1d • Hybrid

About The Position

Under general supervision, the Life Care Associate supports Life Care Specialists in facilitating underwriting for life insurance applications submitted by financial advisors and agents. The associate prepares client files for review, enters records into the agency management system, coordinates required underwriting services with vendors, and follows up on outstanding requirements. The role works closely with Life Care Specialists and other team members, and assigned responsibilities and projects follow department policies and procedures.

The position also supports policy issuance and delivery, policy service requests, and other daily team tasks. It requires knowledge of general office practices, personal life insurance operations, applicable process flows and regulations, and the ability to manage changing priorities, communicate effectively, analyze information, identify discrepancies, and resolve business issues.

The workstyle is hybrid, with travel of less than 25%.

Requirements

• High school diploma or equivalent, with at least three years of experience in annuities, life insurance, long-term care, disability income products, the financial services industry, or customer service; alternatively, an equivalent combination of experience, education, and training approved by Human Resources.
• Knowledge of general office concepts, practices, and procedures.
• Knowledge of policies governing personal life insurance operations, process flows within the assigned functional area, and applicable regulations.
• Skill in operating standard office equipment and using required software to create correspondence, reports, electronic communications, spreadsheets, and databases.
• Ability to organize, manage, and track multiple detailed tasks and assignments with changing priorities and deadlines in a fast-paced environment.
• Ability to communicate effectively, orally and in writing, with internal associates and external contacts at all levels.
• Ability to gather relevant information, analyze and research business issues, and make decisions to resolve them.
• Ability to analyze data and identify discrepancies.
• Problem-solving ability.

Nice To Haves

• Life, Health, and Variable Annuities License is helpful but not required.

Responsibilities

• Perform initial reviews of submitted life insurance applications.
• Validate agent licensing and appointments for submitted business.
• Enter cases into the agency management system as a permanent record of business.
• Submit applications in good order to insurance carriers through secure delivery.
• Order carrier-required paramedical exams and track their completion; forward completed exams to the insurance carrier for review.
• Order client medical records and follow up to ensure timely completion.
• Process issued life insurance policies for mailing to financial advisors or agents.
• Send follow-up notices to financial advisors or agents until delivery requirements are completed.
• Review and submit delivery requirements to the insurance carrier, ensuring they are received and the policy is placed in force.
• Process various policy service requests.
• Support Life Care Specialists with daily tasks.
• Perform other duties and responsibilities as assigned.

Benefits

• Medical, dental, and vision insurance
• Life insurance
• Critical illness and accident insurance
• Disability benefits
• Retirement savings
• Paid time off, including vacation, holidays, and sick leave
• Parental leave
• Additional compensation may include cash or equity, discretionary bonuses, or commissions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED