Life Care Specialist

Raymond James • Troy, MI

7d • Hybrid

About The Position

Under general supervision, the Life Care Specialist facilitates underwriting for life insurance applications submitted by financial advisors and agents. The Specialist coordinates the gathering of requirements on behalf of the insurance company and communicates with underwriters and advisors or agents throughout the process. The role identifies and works to resolve issues, collaborates with Life Care Associates and other team members to support client satisfaction, and follows department policies and procedures.

The position requires knowledge of life insurance operations, underwriting guidelines, and assigned process flows. It involves analyzing application and medical information, communicating case status and options, maintaining case records, and managing multiple detailed tasks amid changing priorities and deadlines. The role is hybrid and requires less than 25% travel.

The minimum qualifications are either a high school diploma and five years of relevant experience, or an associate degree and one year of relevant experience. Relevant experience may be in annuities, life insurance, long-term care, disability income products, financial services, or customer service. A bachelor's degree is preferred. Equivalent combinations of experience, education, and training approved by Human Resources may also qualify. A Life, Health, and Variable Annuities license is helpful but not required.

Requirements

• High school diploma and a minimum of five years of experience in annuities, life insurance, long-term care, disability income products, financial services, or customer service; alternatively, an associate degree and a minimum of one year of such experience.
• An equivalent combination of experience, education, and/or training approved by Human Resources may qualify.
• Advanced knowledge of general office concepts, practices, and procedures.
• Knowledge of policies governing personal life insurance operations, process flows in the assigned functional area, and applicable regulations.
• Skill in clearly communicating detailed information from insurance companies to financial advisors and agents, including status and next steps.
• Skill in communicating with insurance carriers to help ensure clients receive the best offers.
• Skill in identifying potential life insurance underwriting issues.
• Ability to operate standard office equipment and required software to produce correspondence, reports, electronic communications, spreadsheets, and databases.
• Ability to organize, manage, and track multiple detailed assignments amid frequently changing priorities and deadlines in a fast-paced environment.
• Ability to communicate effectively, orally and in writing, with internal associates and external contacts at all levels.
• Ability to gather relevant information, analyze and research issues, and make decisions to resolve business matters.
• Ability to analyze data to identify discrepancies.
• Problem-solving ability.

Nice To Haves

• Bachelor's degree.
• Life, Health, and Variable Annuities license.

Responsibilities

• Assist financial advisors and agents with completing life insurance applications.
• Develop and maintain contacts at insurance carriers.
• Keep current on product updates and underwriting guidelines.
• Update the life team on underwriting issues.
• Work with the licensing team on issues related to submitted business.
• Determine the quoted risk class and review submitted medical information to check whether the proposed insured qualifies for that class.
• Communicate with insurance companies regarding submitted applications.
• Update the agency management system as cases progress through underwriting.
• Provide case status updates to financial advisors and agents by email or phone.
• Review medical records to confirm required items have been received, prevent delays, and assess whether the quoted risk class remains applicable.
• Forward medical records to carriers for matching to client files and underwriter review.
• Work with the in-house underwriter to assess the appropriateness of a risk class, including when a case is approved other than as applied for.
• Assist financial advisors and agents in managing offers other than as applied for.
• Submit informal applications for preliminary underwriting decisions.
• Review underwriting decisions and update internal records with final benefit and premium amounts.
• Provide backup assistance for illustrations.
• Perform a second-level review of submitted applications.
• Request updated illustrations for cases issued other than as applied for.
• Perform other duties and responsibilities as assigned.

Benefits

• Medical, dental, and vision coverage may be included in the benefits package.
• Life insurance may be included in the benefits package.
• Critical illness and accident insurance may be included in the benefits package.
• Disability benefits may be included in the benefits package.
• Retirement savings may be included in the benefits package.
• Paid time off, including vacation, holidays, and sick leave, may be included in the benefits package.
• Parental leave may be included in the benefits package.
• Additional compensation may include cash or equity, discretionary bonuses, or commissions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED