Life, Annuity & Group Benefits Operations Consultant - Manager

PricewaterhouseCoopers•Raleigh, NY

18h•Remote

About The Position

A career in our Customer Service practice, within Operations Consulting services, will provide you with the opportunity to help our clients optimise all elements of their operations to move beyond the role of a cost effective business enabler and become a source of competitive advantages. We focus on product innovation and development, supply chain, procurement and sourcing, manufacturing operations, service operations and capital asset programmes to drive both growth and profitability. Our team helps organisations improve their customer interface, service delivery, and middle and back office operations. We use customer insights and market analytics to help our clients make smarter decisions, integrate products and services, and optimise their customer operations to enable sustainable growth. As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to: Develop new skills outside of comfort zone. Act to resolve issues which prevent the team working effectively. Coach others, recognise their strengths, and encourage them to take ownership of their personal development. Analyse complex ideas or proposals and build a range of meaningful recommendations. Use multiple sources of information including broader stakeholder views to develop solutions and recommendations. Address sub-standard work or work that does not meet firm's/client's expectations. Use data and insights to inform conclusions and support decision-making. Develop a point of view on key global trends, and how they impact clients. Manage a variety of viewpoints to build consensus and create positive outcomes for all parties. Simplify complex messages, highlighting and summarising key points. Uphold the firm's code of ethics and business conduct.

Requirements

Bachelor's Degree
5 years of combined experience in Consulting and the Insurance industry

Nice To Haves

Bachelor's Degree in Actuarial Science, Banking and Insurance, Banking and Finance, Business Administration/Management, Economics, Economics and Finance, Economics and Finance & Technology, Finance, Finance & Technology, Management Information Systems, Organizational Management, Operations Management/Research preferred
Operationalizing business strategies for Insurance clients
Transforming supply chain functions
Managing complex business initiatives
Building and maintaining client relationships
Delivering strategic and creative business results
Encouraging innovation and team development
Conducting quantitative and qualitative benchmarking
Developing Insurance thought leadership

Responsibilities

Supervise, develop, and coach teams to deliver exceptional work
Manage client service accounts and drive project workstreams
Analyze and solve complex problems to develop deliverables
Operationalize business strategies for Insurance clients
Transform operational chain functions through operational improvements
Foster a culture of continuous improvement and innovation
Maintain rigorous standards of integrity and authenticity in every client interaction
Implement strategic planning and execution for client projects