Director Life & Annuity Operations

National Life Insurance Company • Montpelier, VT

2h • Hybrid

About The Position

National Life Group, founded in 1848, is one of America's fastest-growing insurance companies, committed to providing families with stability and peace of mind through insurance and annuities. Beyond its core business, the company strives to make a positive impact through its charitable foundation, paid volunteer time for employees, environmentally sustainable and healthy workplaces, and support for nonprofits. National Life Group fosters a collaborative environment, offering growth opportunities and encouraging its associates to embody values of 'Do good. Be good. Make good.' Please note that visa sponsorship is not offered for this position. This leadership role is critical to the Customer and Agent Experience within the New Business area of the Customer Innovation Group (CIG). The Director will partner with various teams across multiple locations to provide strategy, direction, leadership, and management. The position involves leading several teams on the Addison, Texas Campus, comprising Team Managers and Case Managers, who support key distribution relationships. Activities span from application submission to policy contract issuance. The role currently requires an onsite work schedule, with an expectation of being in the office four days per week (Monday, Tuesday, Wednesday, and Thursday), though this schedule is subject to change with advance notification.

Requirements

• Substantial experience in Annuity/Life Operations marked by strong business relationships, skilled leadership and demonstrated business results
• 10+ years of Operational leadership experience
• A four-year college degree with a strong academic record
• Strategic, internally/externally focused individual adept at leading people and initiatives
• Broad industry perspective and strong general business acumen
• Working knowledge of insurance operations
• Ability to target continuous improvement opportunities and drive execution focused on enhancing our service delivery and boosting overall performance
• Collaborative solutioning style; Strong bias for action
• High energy; Enthusiastic
• Self-starter; Curious learner
• Takes accountability for quality results, for treating others professionally and respectfully, and for using productive communication that fosters teamwork and collaboration
• Excellent communication skills
• Some travel between campuses will be required
• Must be able to successfully pass a background check

Nice To Haves

• Advanced education (Masters) is preferred but not required

Responsibilities

• Provide leadership to ensure all activities are consistent with our goals, guidelines and culture by monitoring trends and evolving our strategy to keep up with changing customer expectations
• Actively participate on collaborative panels, committees and teams with Marketing, Distribution, Operations, Finance, and other key areas to drive overall business results
• Develop and maintain productivity and quality standards through audit and other review mechanisms to ensure policy, procedures, and objectives are carried out
• Motivate and coach teams to meet service goals and increase productivity while driving down unit costs
• Focus on employee development, succession and career planning through management, coaching and development

Benefits

• Benefits start day one and are flexible and customizable to your and your family’s specific needs
• Full range of medical, financial, and/or other benefits
• 401(k) eligibility
• Various paid time off benefits, such as vacation, sick time, and parental leave
• Eligibility to participate in National Life’s discretionary annual incentive programs

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 251-500 employees