Lien Services Research Specialist (905)

ABC Supply Co. Inc. • Beloit, WI

4d

About The Position

The Lien Services Research Specialist researches, processes, and audits lien-related requests and documentation, ensuring compliance with state-specific lien laws and company procedures. The role works with internal departments, customers, lien service vendors, and external stakeholders to support the organization’s lien rights and waiver processes.

Responsibilities include researching and processing lien waivers, mechanic’s liens, bank voucher requests, and customer portal requests; preparing mechanic’s lien releases and Notices of Intent to Lien; submitting lien documentation through a lien service provider website or attorney; and managing ServiceNow requests and related records. The specialist also audits payments, cash application activity, and billing transactions, escalating discrepancies for resolution.

Additional duties include answering department calls, providing customer support, maintaining documents and filing systems, participating in training and professional development, building effective working relationships, and assisting with special projects and process improvement initiatives. This role offers an opportunity to develop expertise in construction lien processes while supporting compliance, risk mitigation, and customer service.

Requirements

• High school diploma or equivalent required.
• Knowledge of mechanic’s lien laws, waiver processes, and related documentation.
• Strong research, analytical, and problem-solving skills.
• Excellent verbal and written communication abilities.
• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Proficiency in Microsoft Office Suite, including Excel, Word, Outlook, and PowerPoint.
• Ability to work independently and collaboratively within a team environment.

Nice To Haves

• Minimum of one year of experience in mechanic’s lien law, lien processing, or a related field preferred.
• Notary Public certification preferred or willingness to obtain certification upon hire.
• Experience with ServiceNow, Agility, or similar workflow management systems preferred.

Responsibilities

• Research and process lien waiver requests.
• Research and process mechanic’s lien requests.
• Review and respond to requests submitted through customer portals.
• Research and process bank voucher requests.
• Prepare and process mechanic’s lien releases.
• Research and prepare Notices of Intent to Lien.
• Prepare and submit mechanic’s lien documentation through a lien service provider website or attorney.
• Process and manage ServiceNow requests in a timely manner.
• Maintain accurate records and documentation related to lien services activities.
• Audit payments received for lien-related accounts.
• Verify and review cash application activity.
• Audit billing transactions for accuracy and completeness.
• Identify and escalate discrepancies for resolution.
• Answer incoming department phone calls and provide customer support.
• Scan, upload, and maintain documents within company filing systems.
• Participate in training programs, seminars, and professional development opportunities.
• Build and maintain effective working relationships with field management, NSC support personnel, and other team members.
• Establish and maintain professional relationships with customers, lien service vendors, and credit and collections personnel.
• Assist with special projects, research assignments, and process improvement initiatives.
• Perform other duties and responsibilities as assigned.

Benefits

• Health coverage, eligible after 60 days, with low out-of-pocket costs.
• Dental coverage, eligible after 60 days, with low out-of-pocket costs.
• Vision coverage, eligible after 60 days, with low out-of-pocket costs.
• 401(k) with company match, eligible after 60 days and immediately vested.
• Employer-paid employee assistance program.
• Employer-paid short-term and long-term disability.
• Employer-paid life insurance.
• Flexible spending account.
• Paid vacation.
• Paid sick days.
• Paid holidays.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED