Lien Researcher�

Capitol Services•Austin, TX

17h•Hybrid

About The Position

Capitol Services is seeking a Lien Researcher to join their growing team in Austin, TX. Capitol Services, founded in 1978, is a leading provider of services to legal and financial professionals nationwide, known for its friendly, high-value, and superior service. The company fosters a collaborative atmosphere that encourages a balanced work-life experience and has been recognized as one of the "Best Places to Work." This role involves processing orders related to public record research and filing on a full-time basis, Monday through Friday.

Requirements

Strong organizational and time management skills; ability to multi-task and prioritize projects/assignments.
Strong attention to detail and a reasonable sense of urgency when processing orders to completion.
Excellent verbal and written communication skills; professional and friendly communication with coworkers, correspondents, and others.
Adaptable: eager to use new tools and learn new processes and technologies; ability to adapt to changing priorities in a fast-paced and high-stress environment.
Strong problem-solving skills.
Coachable: ability to retain and implement instruction and training; open to learn and navigate current processes and systems; not afraid to ask questions.
Positive attitude: courteous and polite, especially when navigating difficult conversations, problems, or complaints.
Team player: able to work in both a team and independent setting; foster support and dependability towards peers while getting individual tasks done within specific time constraints.
Reliable: able to work during regular business hours in the Austin office; punctual and able to follow an assigned work schedule.
Able to maintain client confidentiality at all times.
Comfortable using Microsoft Software (Outlook, Word, and Excel) and interacting with Adobe PDF documents.

Responsibilities

Communicate with coworkers, correspondents, jurisdiction employees, and others in a timely, effective, and professional manner.
Utilize Capitol Services’ Order Entry system for processing client orders.
Follow system prompts related to client preferences, Finance department warnings, and other information closely.
Access public record websites for the purpose of researching filed liens and litigation.
Follow established reporting guidelines when building lien search reports based on evidence received.
Submit prepared filings to correspondents or state/county offices directly for filing.
Maintain clear records throughout transactions to ensure accurate results and invoicing.
Provide training to new hires within the department.

Benefits

$20.00 hourly rate
Discretionary bonus awarded annually, depending on company and individual-level performance, typically 4 weeks of pay
3 medical plans to choose from, including a 100% employer-paid option for the employee
100% employer-paid dental and vision benefits for the employee
401(k) with scheduled employer contribution
Employer-paid employee assistance program, as well as life and long-term disability insurance
Encouraged work-life balance including a hybrid working model with WFH equipment provided following successful training
4 weeks of paid time off annually, which begins accruing upon hire
10 paid holidays
Onsite fitness center access
Office team events and learning development opportunities