Lien Release Specialist I

Guild Mortgage•San Diego, CA

16h•$18 - $24•Onsite

About The Position

The Lien Release Specialist I plays an important role in the organization by responding to and processing requests related to mortgage lien releases. Responsibilities include receiving and processing lien release requests, updating and maintaining logs, requesting recording fee checks, mailing the lien release packages, ensuring daily and monthly deadlines are met within preset guidelines.

Requirements

High School Diploma or equivalent, required.
Minimum two years in back office financial services industry experience, preferably in mortgage loan servicing.
Ability to organize and manage multiple priorities simultaneously.
Ability to work well independently or within a team.
Accurate data entry.
Excellent interpersonal communication skills required.
General knowledge of overall mortgage lending/ servicing process, documents and terminology.
Basic math skills required.
Proficiency with data entry, Microsoft Word, Excel, Outlook and PDF required.
Familiar with basic internet searches.
WPM: 45 words per minute.
Excellent verbal and written communication skills required.
Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required.
Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required.
Commitment to company values.
Customer Service - Proactive attention to each person.
Integrity - Do and say what's right.
Respect - Treat others with dignity.
Collaboration - Listen and work together.
Learning - Seek knowledge and strive for improvement.
Excellence – Deliver the unexpected.
The position requires the ability to occasionally move office equipment and supplies weighing up to 20 pounds for various office needs.
Ability to operate standard office equipment and keyboards.
Work is primarily sedentary; occasionally walks and/or stands.
Regularly required to accurately perceive, distinguish and interpret information received visually and through audio; e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media.
Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation.
Learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely decisions in the context of a workflow.
Must be able to adhere to process protocol. Must be able to apply established protocols in a timely manner.
Work is primarily performed during the business week, Monday - Friday.

Nice To Haves

Some college courses/technical training preferred.
Prior work experience in consumer relations/customer service positions requiring excellent verbal and written communication skills is preferred.
10-key by touch strongly preferred.
Familiarity with document retention software; Blitzdoc preferred.

Responsibilities

Review the daily Lien Release Summary Report to prioritize and manage workflow.
Ensure all lien releases are processed within required state-specific timeframes.
Request recording fee checks.
Monitor and reconcile checks received daily.
Assemble documents for review and prepare lien release drafts.
Prepare lien releases and ensure documents are accurate.
Send lien release, check and Deed of Trust (as applicable) to the appropriate parties for recording.
Ensure Notes, recorded lien releases, Paid-In-Full letters and refund checks are sent to the borrower as applicable.
Respond timely to questions and requests for lien release from mortgagors, authorized third parties and other departments.
Update and maintain systems, logs, reports and files.
Research and verify recording information with the county by performing internet searches or by phone.
Follow procedures to ensure compliance with internal business standards and applicable federal, state, local or other regulatory disclosures and requirements.
Provide support as needed with audits and cross functions to other departments/team members.
Perform other duties as assigned.