Licensing Specialist

Pan-American Life Insurance Group•Oak Brook, IL

1d•$15 - $21•Onsite

About The Position

Pan-American Life Insurance Group (PALIG) is seeking a detail-oriented Licensing Specialist to join our Contracting & Licensing team. Serving as a critical partner to our sales and distribution organizations, this team is responsible for ensuring agents are properly licensed, contracted, appointed, and positioned for success across our insurance operations. In this role, you will support the end-to-end licensing and contracting process for insurance producers, helping maintain regulatory compliance while delivering an exceptional experience for agents and internal stakeholders. Working under the guidance of the Manager or Senior Licensing Specialist, you will coordinate licensing, appointments, and producer contracting activities; process and validate required documentation; maintain accurate records within administrative systems; and support ongoing compliance requirements, including Errors & Omissions (E&O) coverage, updating W9's, Anti-Money Laundering (AML) training, and tax documentation. The ideal candidate is highly organized, customer-focused, and enjoys working in a fast-paced environment that requires attention to detail and strong problem-solving skills. Ideally, candidates to be based locally to our Oak Brook, IL. office.

Requirements

High School diploma, or equivalent
2 years previous experience working within the insurance industry
experience with computer applications
Excellent Microsoft Office Suite skills.

Nice To Haves

bachelors degree preferred
Life Insurance and appointment & licensing experience preferred
LOMA 281 and 291 Level 1 preferred
Bilingual in English and Spanish, highly preferred

Responsibilities

Review and prepare incoming contracts for input into electronic workstream.
Contact producers for missing documents.
Follow Contracts & Licensing checklists and workflow items that are required.
Process a high volume of work within established accuracy and time goals.
Review and analyze error notices on new policy applications.
Notify agents of licensing, E&O, and AML requirements needed to issue policies.
Advise New Business area of actions to take to resolve error messages.
Manage and handle items through completion.
Performs necessary transactions to process state licensing, including payment of fees to state insurance departments for appointments.
Upon notice of an agent termination, send termination letters, terminate the agent record and state appointments in all systems as required.
Communicate with agents, field force, state insurance departments, and vendors via telephone, correspondence, and electronic communication on standard and non-complex requests and changes.
Communicate with other departments, including ACS, Marking, and Accounting to carry out tasks directly related to Contracting.
Ensure adherence to phone service standards and schedule.
Maintenance of files including but not limited to appointment submissions, hierarchy changes, name and address changes and updating agent banking information.
Demonstrate flexibility and responsiveness to the Manager, seek solutions for roadblocks and stumbling blocks, partner with other areas to find efficiencies.