Licensing Representative (Public Service Representative 3)

State of Oregon•Portland, OR

7d•$3,515 - $4,738•Onsite

About The Position

The Oregon Board of Pharmacy is hiring a full-time, permanent Licensing Representative (Public Service Representative 3). The Board regulates the practice of pharmacy and enforces Oregon laws concerning pharmacy staff, drug outlets, and the sale, manufacture, and distribution of drugs. It licenses pharmacists, pharmacy interns, and pharmacy technicians, and registers and inspects pharmacies, drug wholesalers, and manufacturers. The Licensing Representative regularly assists customers in person and by phone, including individuals who may be upset or angry. The role answers questions across more than 30 license categories, helps customers complete online processes, and communicates licensing information accurately and clearly. Duties include greeting visitors, serving as the first-level contact for incoming agency calls, processing mail, issuing and renewing licenses, entering data into the licensing database, and reviewing applications for applicability, completeness, and eligibility. Other duties include processing accounts receivable, conducting background checks through LEDS, performing continuing education audits, and scanning and maintaining electronic licensing files. Work is performed in the Portland office, Monday through Friday, from 8:00 a.m. to 4:30 p.m. The successful candidate must obtain and maintain CJIS clearance and Oregon LEDS certification. Finalists are subject to a computerized criminal history check.

Requirements

Two years of customer service experience, including one year explaining rules, regulations, and policies and dealing with unique or unusual situations.
Obtain and maintain CJIS (Criminal Justice Information Services) clearance.
Obtain and maintain Oregon LEDS certification.
Be authorized to work in the United States; applicants requiring visa sponsorship will not be considered.

Nice To Haves

Excellent customer service skills, including professionalism and composure when assisting upset or frustrated individuals.
Clear, concise, and accurate written and verbal communication skills, including the ability to explain complex licensing information.
Strong attention to detail and accuracy in data entry, documentation, and application review.
Ability to learn, interpret, and apply information across numerous licensing categories.
Experience with government rules, regulations, and compliance requirements.
Proficiency with computer systems, online workflows, databases, and electronic file management.
Ability to manage high volumes of public interaction in person, by phone, and by email while maintaining a positive, professional demeanor.
Strong organizational, multitasking, prioritization, and administrative skills.
Ability to maintain confidentiality and appropriately handle sensitive information, including background checks.
Dependability, sound judgment, a strong work ethic, and adherence to established policies and procedures.
Flexibility and adaptability in a fast-paced environment with frequently shifting demands.
Effective problem-solving skills when determining customer needs or reviewing licensing eligibility.
Ability to perform repetitive tasks consistently, accurately, and with sustained focus.
Ability to provide equitable, respectful, and accessible services.

Responsibilities

Assist customers in person and by phone, including customers who may be upset or angry.
Answer questions relating to more than 30 license categories and help customers navigate online processes.
Communicate licensing information accurately, clearly, and concisely.
Greet the public and agency visitors and act as the first-level contact for incoming agency calls.
Process incoming mail.
Issue and renew licenses.
Enter data into the licensing database.
Review applications for applicability, completeness, and licensure eligibility.
Process accounts receivable.
Run background checks through the Law Enforcement Data System (LEDS).
Perform continuing education audits.
Scan and maintain electronic licensing files.