Licensing Representative (Public Service Representative 3)

State of Oregon•Portland, OR

6d•Onsite

About The Position

The Oregon Board of Pharmacy is hiring a Licensing Representative (Public Service Representative 3) to help regulate pharmacy practice and the manufacture and distribution of drugs in Oregon. The Board licenses pharmacists, pharmacy interns, and pharmacy technicians; registers and inspects pharmacies and other drug outlets; and regulates drug wholesalers, manufacturers, and drug quality and distribution. The Licensing Representative has regular in-person and telephone contact with customers, including individuals who may be upset or angry. The role answers questions across more than 30 license categories, helps customers use online processes, and communicates licensing information accurately and clearly. Duties include greeting visitors, serving as the agency’s first-level phone contact, processing incoming mail, issuing and renewing licenses, entering data into the licensing database, and reviewing applications for applicability, completeness, and eligibility. Additional duties include processing accounts receivable, conducting background checks through the Law Enforcement Data System (LEDS), performing continuing education audits, and scanning and maintaining electronic licensing files. The position is based in the Portland office and works Monday through Friday, 8:00 a.m. to 4:30 p.m. It is a full-time, permanent, SEIU-represented position. The employee must obtain and maintain CJIS clearance and Oregon LEDS certification. Finalists are subject to a computerized criminal history check.

Requirements

At least two years of customer service experience, including at least one year explaining rules, regulations, and policies and handling unique or unusual situations.
Ability to provide excellent customer service and maintain professionalism and composure when assisting upset or frustrated individuals.
Clear, concise, and accurate written and verbal communication skills, including the ability to explain complex licensing information.
Strong attention to detail and accuracy in data entry, documentation, and application review.
Ability to learn, interpret, and apply information across numerous licensing categories.
Ability to manage high volumes of public interaction in person, by phone, and by email while maintaining a positive and professional demeanor.
Strong organizational skills and ability to multitask, prioritize, and manage varied administrative duties.
Ability to maintain confidentiality and appropriately handle sensitive information, including background checks.
Dependability, sound judgment, strong work ethic, and adherence to established policies and procedures.
Flexibility and adaptability in a fast-paced environment with shifting demands.
Effective problem-solving skills when determining customer needs or reviewing licensing eligibility.
Ability to perform repetitive tasks consistently, accurately, and with sustained focus.
Ability to provide equitable, respectful, and accessible services.
Must obtain and maintain CJIS (Criminal Justice Information Services) clearance.
Must obtain and maintain Oregon LEDS certification.
Must be authorized to work in the United States; applicants requiring visa sponsorship will not be considered.

Nice To Haves

Experience working with government rules, regulations, and compliance requirements.
Proficiency with computer systems, online workflows, databases, and electronic file management.

Responsibilities

Provide in-person, telephone, and email customer service, including assistance to upset or frustrated customers.
Answer questions about more than 30 license categories and assist customers with online processes.
Communicate licensing information accurately, clearly, and concisely.
Greet members of the public and agency visitors.
Serve as the first-level phone contact for incoming agency calls.
Process incoming mail.
Issue and renew licenses.
Enter data into the licensing database.
Review applications for applicability, completeness, and licensure eligibility.
Process accounts receivable.
Run background checks through the Law Enforcement Data System (LEDS).
Perform continuing education audits.
Scan and maintain electronic licensing files.