Customer Service Representative (Public Service Representative 3)

State of Oregon • Salem, OR

3d • $3,515 - $4,738 • Onsite

About The Position

The Oregon Health Authority’s Public Health Division, Health Licensing Office, is recruiting a Customer Service Representative (Public Service Representative 3). The position supports the HLO Licensing Manager by overseeing authorization and renewal processes for the Board of Cosmetology. It reviews license applications for completeness and accuracy, verifies required documentation and applicant qualifications, and assists current and prospective licensees. The role helps the Health Licensing Office deliver high-quality customer service while maintaining compliance with state and federal requirements.

This is a full-time, permanent, SEIU-represented position based in Salem, Oregon. It is fully onsite and requires regular face-to-face interaction with customers, members of the public, and coworkers. Employment is contingent upon passing a criminal records check meeting OHA criteria.

Requirements

• At least two years of customer service experience, including at least one year explaining rules, regulations, and policies and dealing with unique or unusual situations.
• Ability to communicate clearly and professionally, verbally and in writing.
• Ability to multitask, prioritize competing responsibilities, and maintain accuracy in a fast-paced, high-volume work environment.
• Excellent computer and data-entry skills, including accurately entering, updating, organizing, and maintaining computerized records and filing systems.
• Ability to review applications and supporting documents for completeness, accuracy, eligibility, and compliance with applicable laws, rules, policies, and procedures.
• Strong organizational skills and ability to maintain electronic and physical filing systems while ensuring confidentiality and accuracy.
• Ability to provide exceptional customer service and assist applicants and customers.
• Ability to interpret, explain, and apply laws, rules, policies, and procedures with sound judgment, attention to detail, and professionalism.
• Completion of a criminal records check meeting OHA criteria at the time of hire and throughout employment.
• Must be authorized to work in the United States; complete I-9 documentation within three days of hire. The position does not provide visa sponsorship.

Nice To Haves

• Experience creating and maintaining a respectful, inclusive, and welcoming work environment that values diversity among team members and the people served.
• Experience or demonstrated ability communicating professionally in correspondence and when explaining policies and procedures.
• Ability to effectively multitask, prioritize competing responsibilities, and maintain accuracy in a fast-paced, high-volume work environment.
• Strong computer and data-entry skills, including maintaining computerized records and filing systems.
• Experience reviewing applications and supporting documentation for eligibility, completeness, accuracy, and compliance.
• Strong organizational skills, including maintaining electronic and physical filing systems while protecting confidential records.
• Demonstrated commitment to exceptional customer service, including answering telephone inquiries, greeting customers, responding to questions, directing people to resources, and taking messages.
• Ability to interpret, explain, and apply laws, rules, policies, and procedures with sound judgment and attention to detail.
• More years of experience and fulfillment of more desired attributes; preference will be given to candidates with these qualifications.

Responsibilities

• Oversee authorization and renewal processes for the Board of Cosmetology.
• Review license applications for completeness and accuracy, verify supporting documentation, and determine whether applicants meet established qualifications.
• Assist current and prospective licensees and provide customer service.
• Answer telephone inquiries, greet customers, respond to questions, direct individuals to appropriate resources, and take messages as needed.
• Prepare correspondence and explain policies and procedures to applicants and customers.
• Maintain computerized records and electronic and physical filing systems accurately and confidentially.
• Interpret, explain, and apply applicable laws, rules, policies, and procedures.

Benefits

• Low-cost medical, vision, and dental coverage for employees and their families.
• Optional life insurance, disability coverage, deferred compensation, and flexible spending account options for health and childcare.
• Paid time off including 11 holidays, 3 personal days, monthly sick leave, and vacation accrual beginning at 8 hours per month.
• Potential eligibility for the Public Service Loan Forgiveness Program.
• Retirement benefits through the Public Employees Retirement System (PERS) or Oregon Public Service Retirement Plan (OPSRP).
• Training and development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed