Licensing Examiner 2 (PCN 082118)

State of Alaska•Juneau, AK

8d•Hybrid

About The Position

The Department of Commerce, Community, and Economic Development's Division of Corporations, Business, and Professional Licensing is recruiting for a Licensing Examiner 2 position. The primary duty station is located in Juneau. Teleworking opportunities are potentially available for these positions following an initial training period. The Licensing Examiner 2 position performs a wide variety of administrative assignments necessary to ensure qualified individuals are issued professional licenses for one or more of the division's professional licensing programs, including at least one of the division's 21 programs regulated by a professional licensing board. This position's duties include managing applicant files in a variety of formats, utilizing the in-house professional licensing database effectively, communicating with licensees verbally and in writing, ensuring supplemental documentation is accurate, complete, and compliant with licensing standards, and assisting the board's lead staff member in preparation for certain board-related tasks as needed. Licensing examiners are often the primary point of contact for the public and serve as a liaison between the division and applicants. The mission of the Division of Corporations, Business and Professional Licensing is to ensure that competent, professional and regulated commercial services are available to Alaska consumers. Our work is guided and informed by our beliefs and commitments to: Respect: We respect people, value diversity, and are committed to equality. Participation: We value and recognize the contributions of our staff. Quality: We strive for excellence through focus and attention to detail. Openness: We are committed to a culture of teamwork and a willingness to think outside of the box. Together, these principles shape how we serve the public and support one another every day.

Requirements

Integrity/Honesty: Contributes to maintaining the integrity of the organization; displays high standards of ethical conduct and understands the impact of violating these standards on an organization, self, and others; is trustworthy.
Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
Oral and Written Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral and written presentations; listens to others, attends to nonverbal cues, and responds appropriately.
Reading Comprehension: Understands and interprets written material, including technical material, rules, regulations, instructions, reports, charts, graphs, or tables; applies what is learned from written material to specific situations.
Self-Management: Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior.
Examining and processing license applications
Interpreting and applying established criteria, rules, regulations, policies, and procedures
Researching State and federal laws and regulations
Preparing written communication detailing examinations made, discrepancies noted, and corrections needed
Responding to difficult customers with tact and diplomacy

Nice To Haves

Teleworking opportunities are potentially available following an initial training period.
Hybrid-telework options available after probationary period.
Potential hybrid telework opportunities after the probationary period.

Responsibilities

Managing applicant files in a variety of formats
Utilizing the in-house professional licensing database effectively
Communicating with licensees verbally and in writing
Ensuring supplemental documentation is accurate, complete, and compliant with licensing standards
Assisting the board's lead staff member in preparation for certain board-related tasks as needed
Serving as the primary point of contact for the public
Serving as a liaison between the division and applicants