Licensing & Credentialing Coordinator

Thyme Care•Remote, United States

2d•$52,200 - $58,000

About The Position

The Licensing & Credentialing Coordinator supports Thyme Care’s provider licensing and credentialing operations from end to end, keeping processes accurate, timely, and compliant as the company grows. The role covers the full credentialing lifecycle, payer enrollment, provider record maintenance, primary source verification, status tracking, documentation, and responses to credentialing requests. The coordinator partners with clinical teams and external stakeholders to resolve questions and issues and to ensure requirements are met. The position reports to the Licensing & Credentialing Manager and may be remote or hybrid based in Thyme Care’s New York City or Nashville offices. In the first three months, the coordinator is expected to learn the company’s systems, tools, partners, and clinical expectations; become proficient in managing licensing and credentialing for new and existing providers; maintain accurate, organized, audit-ready files; build effective working relationships; address credentialing questions professionally; and consistently follow applicable laws, regulations, company policies, and procedures.

Requirements

At least three years of work experience in licensing and credentialing services, accreditation, or a related field.
Working knowledge of provider licensing, credentialing, accreditation policies, and related state and federal regulations.
Strong organization and ability to manage multiple tasks under pressure while maintaining clear communications and documentation.
Effective listening, communication, and relationship-building skills.
Comfort working in a fast-paced startup environment with changing priorities and ambiguity.
Willingness and ability to learn new technologies; experience with video chat, Google Suite, Slack, electronic health records, or similar technology is important.
Ability to identify and prioritize needs and act promptly on urgent and important matters.

Nice To Haves

Provider enrollment experience.
Experience at a startup or technology-forward company.

Responsibilities

Support the full credentialing lifecycle, from initial applications through renewals and ongoing maintenance.
Track, resolve, and follow up on credentialing and licensing requirements.
Manage provider enrollment with payers, including application submission, follow-up, and status tracking to support timely credentialing and network participation.
Keep provider records current, organized, and audit-ready.
Monitor application and licensing status and ensure accuracy across systems.
Conduct primary source verification of provider credentials.
Respond promptly to internal and external credentialing requests.
Partner with clinical teams and external stakeholders to keep credentialing processes on track.
Answer credentialing questions and help resolve issues.
Ensure work meets regulatory and compliance standards.
Help ensure documentation is collected and processed on time.