Licensing Clerk – Drinking Water Program

State of Maine•Augusta, ME

1d•Onsite

About The Position

The Licensing Clerk serves as the Drinking Water Operator and Subsurface Wastewater Licensing Clerk for the Maine Drinking Water Program. The position enters license applications into licensing software and reviews them for proper fees and basic requirements. The clerk prepares all outgoing mail related to operator licensing and supports the program with incoming and outgoing mail, imaging, office phone calls, and other assigned support activities. The role responds to questions from stakeholders, partners, and the public by phone and email; images and assigns documents to appropriate entities to establish documentation traceability; participates in weekly Compliance Assurance Unit team meetings; and works with the Operator Certification Coordinator and other Data Management Staff to maintain and improve licensing processes and provide program support.

Requirements

Training, education, or experience in office and administrative support work demonstrating competency in applying knowledge of modern office practices to complex, varied office support tasks.
Ability to use independent decision-making to determine appropriate processes, information to process, and actions to take in accordance with standard procedures.
Must meet the assumed qualifications of Office Assistant I, Office Assistant II, and Office Associate I.

Nice To Haves

Strong written and verbal customer service communication skills.
Experience using computer software and office equipment, including Microsoft Excel, Word, Outlook, Teams, scanning and imaging equipment, and multifunction copiers and printers.
Ability to prioritize work, adapt readily to changing assignments and priorities, and remain organized.
Ability to learn rules and regulations and evaluate applications for completeness.

Responsibilities

Enter license applications into licensing software and review them for proper fees and basic requirements.
Prepare outgoing mail associated with operator licensing.
Support the Drinking Water Program with incoming and outgoing mail, imaging, office phone calls, and other assigned activities.
Answer or direct questions from stakeholders, partners, and the public by phone and email.
Image and assign documents to appropriate entities to establish documentation traceability for the Maine Drinking Water Program.
Participate in weekly team meetings for the Compliance Assurance Unit.
Work with the Operator Certification Coordinator to maintain the integrity of and improve licensing processes.
Work with other Data Management Staff on program support work.

Benefits

13 paid holidays and more than three weeks of annual vacation leave; vacation accrual increases with years of service.
Personal leave for overtime-exempt employees.
12 days of sick leave per year.
State payment of 85%–95% of employee-only health insurance premiums, depending on salary.
A 5% employee-only health insurance premium credit for eligible participation.
State payment of 100% of employee-only dental insurance premiums.
State retirement contribution equivalent to 14.06% of employee pay to MainePERS.
Gym membership reimbursement of up to $40 per month.
Health and dependent care flexible spending accounts.
Eligibility for Public Service Student Loan Forgiveness.
Employee assistance program through the Living Resources Program.
Six weeks of fully paid parental leave for employees welcoming a child, including non-birthing and adoptive parents.
Voluntary deferred compensation through a MaineSaves 457(b) account.
Additional wellness benefits.