Licensing and Permit Technician
About The Position
The City of Lenexa is seeking a Licensing and Permit Technician to join their Community Development team. This role involves being a primary point of contact for residents, businesses, contractors, and developers, guiding them through the City's licensing and permitting processes. Responsibilities include answering questions, troubleshooting online applications, coordinating permits and inspections, and supporting the City's growth and development. The ideal candidate will possess strong customer service skills, be highly organized, detail-oriented, and enjoy collaborative teamwork.
Requirements
- High school diploma or G.E.D.
- 3-4 years of customer service or administrative experience OR 2-3 years of customer service or administrative experience and ICC Permit Technician certification.
Nice To Haves
- Enjoy providing outstanding customer service and building positive relationships
- Highly organized and able to manage multiple projects and deadlines simultaneously
- Keen eye for detail and take pride in producing accurate, high-quality work
- Enjoy working as part of a collaborative, supportive team while taking ownership of their work
Responsibilities
- Assists the public with residential and commercial permit and occupancy applications and other miscellaneous permits; answers questions and provides information on established procedures and requirements.
- Processes business licenses and special event permits.
- Answers complex telephone inquiries and emails related to primary duties.
- Processes Certificates of Occupancy and completes the licensing and permitting process.
- Processes applications for residential rental housing registration and licensing.
- Assesses and collects fees for licenses, applications, permits, special events and other department activities, as well as other City departments.
- Provides refunds at the request of the Licensing and Permit Specialist or Supervisor.
- Reconciles receipts daily.
- Monitors pending and expiring permits and applications and corresponds with applicants to meet deadlines.
- Schedules inspections and assists building inspection staff.
- Assists customers with online licensing and permitting portal.
- Drives City and/or personal vehicle to perform essential functions of position.
Benefits
- Free or low cost on-site medical clinic
- Six weeks paid parental leave
- 4% employer retirement contribution with optional 2% match
- Automatic 6% into the KPERS pension plan
- Tuition reimbursement up to $4,500 per year
- Additional personal leave during first year of employment for new employees
- Minimum 2 weeks' vacation for first year
- 10 paid holidays per year
- Paid sick leave and personal leave
- Free individual membership to the Lenexa Rec Center
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
