Licensing and Credentialing Business Operations Coordinator

Intermountain Health • Murray, UT

2d • $28 - $44 • Hybrid

About The Position

The Licensing and Credentialing Business Operations Coordinator manages end-to-end provider state licensure processes, ensuring accurate, timely applications and renewals while interpreting state-specific requirements to minimize delays and maintain compliance. Proactively partners with providers, leadership, and cross-functional teams to communicate licensure status, support renewals, and ensure readiness for expansion into new states and partnerships. Promotes operational excellence by maintaining high standards of confidentiality, developing tracking systems and KPI reporting, and driving continuous improvements to streamline credentialing workflows.

Requirements

• Demonstrated project coordination experience managing complex, multi-scope projects
• Demonstrated advanced level experience with computer system applications including spreadsheet, word processing and database applications and demonstrated analytical, organizational and communication skills.
• Demonstrated experience supporting a leadership or department team
• Demonstrated excellent interpersonal skills with internal and external senior-level leaders
• Demonstrated proficient time management, ability to prioritize and flex work to align with business operational priorities
• Demonstrated ability to exercise sound judgement and professional behavior while acting decisively
• Demonstrated organizational and problem-solving skills with high attention to detail
• Demonstrated ability to work efficiently and effectively in an independent manner
• Demonstrated verbal and written communication skills including discernment, spelling, punctuation, and grammar
• Demonstrated experience managing remote and in-person meetings

Nice To Haves

• 2-3 years experience with provider licensure, credentialing, highly preferred.
• Multi State licensing experience highly preferred
• Demonstrated experience using Credential Stream, highly preferred.
• Strong attention to detail, highly organized and task driven
• Ability to interact with internal and external customers to drive desired results and outcomes
• Flexible and adaptable to new processes and a fast-paced environment of a rapidly growing company
• Highly analytical and detail-oriented with ability to demonstrate command of details
• Work independently, meeting strict deadlines
• Excellent organization and time management skills, with the ability to multitask
• Proficiency in using the following software: Microsoft 365 programs (Word, Excel, Outlook, Teams)
• Comfortable working in a remote position, with a remote team
• Bachelor's degree. Degree must be obtained through an accredited institution, which will be verified.

Responsibilities

• Manage provider state licensure processes for initial applications and renewals.
• Research and interpret state licensure requirements to ensure accurate, complete submissions and minimize processing delays.
• Notify and support providers with renewal of expiring licenses to maintain current licensure in alignment with business needs.
• Maintain a high standard of quality, timeliness, and accuracy in the processing of licensure applications.
• Communicate proactively and consistently with providers and program leaders regarding licensure status and next steps.
• Monitor application progress and follow up as needed to prevent delays in licensure completion.
• Ensure all state-specific requirements are satisfied for providers seeking licensure in new states.
• Handle sensitive and confidential information with discretion and in accordance with organizational standards.
• Collaborate with Operations, Medical Leadership, MSO partners, to automate, streamline, and continuously improve credentialing workflows while reducing manual processes.
• Develop and maintain tracking systems, dashboards, and key performance indicator reporting, including time-to-credential, time-to-privilege, expirables compliance, and reappointments.
• Support expansion into new states, hospitals, and contractual partnerships by ensuring credentialing and licensure readiness.
• Perform other duties as assigned.

Benefits

• We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
• Learn more about our comprehensive benefits package here.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level