Licensed Vocational Nurse (LVN) Bilingual - OB/Triage-Nurseline

El Centro Del Barrio•San Antonio, TX

152d

About The Position

CentroMed is a nonprofit primary care provider and Federally Qualified Health Center serving San Antonio and New Braunfels. Its mission is to improve families’ well-being through high-quality, compassionate health care. The Triage Nurse is a Licensed Vocational Nurse (LVN) who supports patient care through inbound and outbound telephone practice. The nurse assesses callers’ needs through active listening and clinical assessment, provides education and uses problem-solving skills to manage immediate and ongoing patient needs and support positive outcomes. The role requires patient-focused care, accurate documentation, knowledge of community resources, and effective use of clinical software. The nurse also contributes to departmental quality improvement, continuing education, team activities, and a safe environment.

Requirements

Graduate of an accredited vocational nurse educational program.
Current license with the Board of Vocational Nurse Examiners for the State of Texas.
CPR certification.
Bilingual Spanish.
Knowledge of community resources.
Operational knowledge of physician practice.
Knowledge of health insurance and managed care.
Ability to perform the essential functions of the position and meet attendance requirements.
Must not pose a threat to the health or safety of others in the workplace.
Physical ability to lift up to 20 pounds unassisted.
Ability to deliver excellent internal and external customer service.

Nice To Haves

Prior work in a Family Medicine setting is highly preferred.
Knowledge of outpatient triage, prescription refills, and Medical Home practices is preferred.
Telehealth experience.

Responsibilities

Assess caller needs through active listening and clinical assessment, and provide education and appropriate interventions.
Use age-appropriate nursing knowledge and assessment skills to identify physical, psychosocial, and developmental needs and adapt interventions accordingly.
Manage patients’ immediate and ongoing needs with attention to detail and appropriate interventions.
Communicate effectively with patients at their level of comprehension and understanding, demonstrating diplomacy and respect for multicultural diversity.
Use computer programs and department software to assess, process, educate, and accurately document information.
Meet departmental quality and productivity standards.
Participate in departmental quality improvement initiatives and continuous improvement activities, providing constructive feedback.
Participate in staff meetings, departmental in-services, patient care conferences, committees, projects, and continuing education activities.
Evaluate environmental safety and maintain a safe environment.