Licensed Vocational Nurse Supervisor - Berkeley Outpatient Multispecialty Center

UCSF•Berkeley, CA

9d•Onsite

About The Position

Under the general supervision of the Nurse Manager, the Licensed Vocational Nurse (LVN) Supervisor will oversee clinic operations and will have primary responsibility for the supervision of LVNs and medical assistants at UCSF’s Berkeley Outpatient Multispecialty Center (BOPC). They will also have shared, indirect oversight over other support staff such as practice coordinators in coordination with the Practice Supervisor/Administrative Director. The Licensed Vocational Nurse (LVN) Supervisor will have clinical and administrative responsibility for developing and maintaining a high standard of patient care. They are required to learn and be able to assist in all functions of the practices to include back and front office. These functions include, but are not limited to personnel, clinic staffing, materials resource management, maintaining a safe environment for patients and staff, and for daily clinical operations. In collaboration with the Nurse Manager, they will also oversee the training and performance of all LVNs and medical assistants and are responsible for composing and delivering their annual performance evaluations. The LVN Supervisor will assist with the standardization and implementation of policies, procedures, and competencies for LVNs and medical assistants and will ensure compliance with annual competency assessments (e.g. Point of Care Testing), all regulatory agency mandates, and patient safety goals. They will also play a critical role in the patient experience including optimizing clinic flow, providing in and outreach to patients and working collaboratively with the team to create a patient-centered environment. All components of clinical care will be individualized to meet the patient’s physiological and psychological developmental level and needs. The Licensed Vocational Nurse (LVN) Supervisor must have the ability to perform and prioritize multiple tasks and work well with staff, patients and providers. A high degree of independence, initiative, assertiveness, and diplomacy are necessary in dealing with faculty, staff and patients in a complex environment. This role is a working supervisor, and the incumbent will be expected to continue to support clinic operations by rooming patients, handling secure patient messages, collecting and preparing specimens for processing, assisting with basic facilities upkeep, and performing other clinical tasks as assigned. The Licensed Vocational Nurse (LVN) Supervisor is expected to consistently project a professional and courteous demeanor and is required to comply with the Medical Center House and Telephone Standards and to role model AIDET & Living PRIDE standards at all times. The LVN Supervisor will work on a regular basis with leadership in various specialties. This position will also work closely with the practice leadership and providers in supporting practice goals. They will attend management meetings at the discretion of the Nurse Manager and will collaborate with the practice leadership to develop, monitor and maintain systems pertaining to all aspects of their function(s).

Requirements

Licensed Vocational Nurse (LVN)
Ability to perform and prioritize multiple tasks
Ability to work well with staff, patients, and providers
High degree of independence, initiative, assertiveness, and diplomacy
Ability to deal with faculty, staff, and patients in a complex environment
Must be a working supervisor
Comply with the Medical Center House and Telephone Standards
Role model AIDET & Living PRIDE standards

Nice To Haves

Experience in clinic operations
Experience in supervising LVNs and medical assistants
Experience in back and front office functions
Experience in personnel management
Experience in clinic staffing
Experience in materials resource management
Experience in maintaining a safe environment
Experience in developing and implementing policies and procedures
Experience in competency assessments
Experience in patient experience optimization
Experience in patient outreach
Experience in creating a patient-centered environment
Experience in handling secure patient messages
Experience in specimen collection and preparation
Experience in facilities upkeep
Experience in working with leadership in various specialties
Experience in supporting practice goals
Experience in attending management meetings

Responsibilities

Oversee clinic operations
Supervise LVNs and medical assistants
Assist in all functions of the practices (back and front office)
Manage personnel, clinic staffing, and materials resources
Maintain a safe environment for patients and staff
Oversee training and performance of LVNs and medical assistants
Compose and deliver annual performance evaluations for LVNs and medical assistants
Assist with standardization and implementation of policies, procedures, and competencies for LVNs and medical assistants
Ensure compliance with annual competency assessments, regulatory agency mandates, and patient safety goals
Optimize clinic flow and enhance the patient experience
Provide in and outreach to patients
Work collaboratively to create a patient-centered environment
Individualize clinical care to meet patient's physiological and psychological developmental level and needs
Perform and prioritize multiple tasks
Work well with staff, patients, and providers
Room patients
Handle secure patient messages
Collect and prepare specimens for processing
Assist with basic facilities upkeep
Perform other clinical tasks as assigned
Project a professional and courteous demeanor
Comply with Medical Center House and Telephone Standards
Role model AIDET & Living PRIDE standards
Work with leadership in various specialties
Support practice goals with practice leadership and providers
Attend management meetings
Collaborate with practice leadership to develop, monitor, and maintain systems