Licensed Vocational Nurse (LVN) | Clinical Communications & Follow-Up

Hospitality Health ER • Tyler, TX

4d • Onsite

About The Position

We're looking for a compassionate Licensed Vocational Nurse (LVN) to join our Tyler team on a full-time basis. As our Clinical Communications & Follow-Up LVN, you'll serve as the connection between our patients and clinical team through post-discharge follow-up, patient education, communication, and occasional clinical support within our Emergency Department. This unique role combines nursing knowledge with exceptional communication, customer service, and patient advocacy. Some days you'll spend most of your shift helping patients over the phone. Other days you'll jump in to assist the clinical team during busy periods. No two days look exactly the same. Hospitality Health ER is a freestanding ER in Tyler, TX that provides personal attention to all patients with first-class care. We pride ourselves on providing exceptional hospitality and customer service to everyone that enters our facility, going above and beyond the call of duty. We encourage a strong team environment, where our staff will step up to the plate during the busiest of times and lend a hand in whatever direction is needed. If you are looking to make a change in your career and be part of an exciting team, with endless possibilities for career growth, apply today! We are looking to fill positions immediately! At Hospitality Health ER, we believe exceptional healthcare extends beyond clinical treatment. Every interaction matters, and every member of our team plays a role in creating a calm, welcoming environment where patients feel genuinely cared for. If you're looking for an opportunity to make a meaningful impact in a fast-paced healthcare environment, we'd love to meet you.

Requirements

• Current Texas LVN license required
• Strong clinical assessment and communication skills
• Comfortable communicating with patients and families by phone
• Ability to multitask in a fast-paced healthcare environment

Nice To Haves

• Previous experience in emergency, urgent care, family practice, acute care, or other fast-paced clinical settings preferred

Responsibilities

• Deliver the exceptional patient experience that defines Hospitality Health ER
• Make post-discharge follow-up calls to patients
• Answer incoming clinical calls and patient questions
• Provide education within the scope of your LVN license
• Help resolve concerns with professionalism and compassion
• Escalate clinical concerns to providers when appropriate
• Support physicians and nurses during high-volume periods
• Assist with triage, discharge, medication administration, and other patient care activities as needed
• Document patient interactions accurately

Benefits

• Comprehensive medical coverage with 100% of employee premiums paid by the company
• $0 deductible healthcare plan with access to $0 out-of-pocket costs for eligible care and prescriptions through our benefit structure
• 401(k) with company match
• Annual bonus opportunities
• A supportive, team-oriented culture that values creativity, initiative, and genuine human connection
• Employee celebrations, themed events, and a hospitality-driven environment that prioritizes both patient and employee experience
• Leadership that encourages growth, autonomy, and thoughtful decision-making
• The opportunity to help shape and elevate one of the most unique patient experience cultures in emergency healthcare

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed