Licensed Store Manager- Kissimmee

EssilorLuxottica Group • Kissimmee, FL

1d

About The Position

The Store Manager is a leader within the LensCrafters organization who delivers key performance indicators by integrating the Brand Story and ensuring flawless execution of the customer experience. The role leads store staff, supports customer and patient service, and oversees store operations, profitability, staffing, inventory, safety, and visual presentation. The manager also builds and maintains partnerships with Doctors of Optometry and helps associates deliver an experience that exceeds customer expectations.

Requirements

• High school graduate or equivalent.
• State licensure, if applicable, and/or ABO Certification in non-licensed states.
• 4+ years of management or supervisory experience.
• Comprehensive knowledge of operations, processes, and business implications.
• Strong influencing and negotiating skills.
• Team-building and management skills.
• Knowledge of current optical theory and merchandise.
• Strong communication and listening skills.
• Strong basic math skills, including addition, subtraction, multiplication, and division.
• Sales skills.
• Familiarity with cash registers, computers, and calculators.
• Ability to manage time under aggressive deadlines.

Nice To Haves

• College degree or equivalent.
• LensCrafters Final Inspector Certification.
• LensCrafters Quality, Fitting and Adjusting Program.
• Previous experience in customer service and retail.
• Knowledge of current store merchandise.
• High level of business acumen, including detailed knowledge of the LC Dashboard.

Responsibilities

• Ensure staff perform the Sales and Service Process steps and demonstrate the Diamond Service Principles and Service Vision with customers and patients.
• Provide on-the-job training and guidance using company-provided programs.
• Analyze store financial data and recommend retail-side actions to improve profitability.
• Work toward targets for NPS, sales to plan, customer count, store operating profitability, training saturation, exam growth, and retention.
• Recruit and select high-caliber staff and forecast staffing needs using the labor scheduling model.
• Perform administrative duties, including payroll, inventory management, and technical application and understanding.
• Inspire associates to deliver customer experiences that exceed expectations and are noted through the NPS portal.
• Lead the Doctor of Optometry business partnership and co-planning.
• Follow company policies and procedures for frame recovery and acknowledgment of physical inventory.
• Follow LC Inventory Management System and Order Tracker guidelines as part of global POS.
• Implement and maintain company-approved safety programs consistently according to standards.
• Conduct monthly safety inspections using the self-inspection checklist, and report contacts by Local, State, or Federal regulatory agencies to the CSC Legal or Quality Assurance Department within 14 hours, followed up in writing.
• Maximize optometric partnerships through coverage, walk-in availability, in-house prescriptions, doctor detailing, and co-op relationships.
• Maintain a safe and fun working environment for associates and customers.
• Maintain store appearance and execute visual directives to achieve a consistent company message.

Benefits

• Health care.
• Retirement savings.
• Paid time off/vacation.
• Various employee discounts.
• A competitive bonus and/or commission plan may be offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED