General Manager - Kissimmee (FL0201)
About The Position
The General Manager (GM) is the CEO of a ModWash site and has full responsibility for its people, performance, culture, and profitability. The GM operates with an ownership mindset, making daily decisions that support long-term success while upholding ModWash standards, values, and strategy. This includes owning site-level results, developing leaders, safeguarding the brand, and continually improving operations. The GM is accountable for site-level P&L results, including labor, revenue, expenses, membership growth, and guest satisfaction. They lead hiring, development, and retention; set expectations and culture; make real-time operational decisions within company guardrails; and represent ModWash in the community. The role also includes administrative, maintenance, safety, compliance, and customer-service responsibilities.
Requirements
- Ability to work outdoors in all weather conditions and seasons.
- Ability to remain on one's feet for extended periods or an entire work shift.
- Ability to bend, stoop, squat, kneel, reach, and step to perform job duties.
- Ability to carry, lift, push, pull, and move up to 50 pounds.
- Alertness and ability to maneuver around moving vehicles and equipment.
- Ability to safely climb and maneuver a 12-foot ladder.
- Ability to respond quickly to sounds.
- Ability to move safely over uneven terrain and in confined spaces.
- Ability to see clearly and respond to dangerous situations.
- Ability to remain mobile and engaged with ModTeam members and customers at the pay station, tunnel entrance, and vacuum lot.
Responsibilities
- Own site-level P&L results, including labor, revenue, expenses, membership growth, and guest satisfaction.
- Create and maintain a positive, team-oriented work environment.
- Attract, recruit, train, develop, and retain attendants, key holders, and the assistant general manager.
- Build future leaders and set the tone for team culture, expectations, and execution.
- Make real-time operational decisions and adjust staffing, priorities, and execution to meet business needs.
- Represent ModWash in the community and protect and elevate the brand through guest interactions.
- Perform preventive maintenance and equipment repairs.
- Manage chemical inventory, scheduling, labor costs, and equipment functionality.
- Complete administrative duties, including disciplinary actions, terminations, scheduling, employee relations, and lifecycle recruiting.
- Continuously seek ways to improve the business.
- Ensure compliance with legal requirements and company policies and procedures.
- Emphasize, practice, and periodically review safety and security; train employees on appropriate responses.
- Lead the team with a strong sales mindset to drive performance and guest experience.
- Participate in hiring and training hourly team members.
- Conduct timely and constructive performance evaluations.
- Handle employee discipline and termination as needed and in accordance with company policy.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
