Licensed Store Manager 3 Kissimmee #3358

EssilorLuxottica Group • Kissimmee, FL

9d

About The Position

The Store Manager is a leader within the LensCrafters organization who delivers key performance indicators by integrating the Brand Story and ensuring flawless execution of the customer experience. The role leads the store team in providing exceptional customer service, developing and coaching employees, and improving business results. The Store Manager partners with the Doctor of Optometry to elevate customer and patient experiences and drive store performance. The role also oversees operational, inventory, and visual execution, and ensures company safety programs are consistently maintained.

Requirements

• High school graduate or equivalent.
• State licensure, if applicable, and/or ABO Certification in non-licensed states.
• At least 4 years of management or supervisory experience.
• Comprehensive knowledge of operations, processes, and business implications.
• Strong influencing and negotiating skills.
• Team-building and management skills.
• Knowledge of current optical theory and merchandise.
• Strong communication and listening skills.
• Strong basic math skills, including addition, subtraction, multiplication, and division.
• Sales skills.
• Familiarity with cash registers, computers, and calculators.
• Ability to manage time under aggressive deadlines.

Nice To Haves

• College degree or equivalent.
• LensCrafters Final Inspector Certification.
• LensCrafters Quality, Fitting and Adjusting Program.
• Previous customer service and retail experience.
• Knowledge of current store merchandise.
• High level of business acumen, including detailed knowledge of the LC Dashboard.

Responsibilities

• Ensure the LensCrafters team provides unsurpassed customer service.
• Train and coach the team using company-provided programs.
• Analyze reporting and create and implement action plans to improve store KPIs, including NPS, sales to plan, customer count, complete pair, labor, training saturation, and exam growth.
• Attract and hire highly engaged team members so the store has the right people in the right place at the right time.
• Partner with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs.
• Guide the team in executing operational, inventory, and visual tasks according to guidelines.
• Ensure company-approved safety programs are consistently implemented and maintained to provide a safe working environment.

Benefits

• Benefits may include health care, retirement savings, paid time off/vacation, and employee discounts.
• A competitive bonus and/or commission plan may be offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED