Licensed Sales Agent 1

Wipro•Tampa, FL

6d•Remote

About The Position

As a Licensed Sales Agent, you will assist customers with inquiries that will include general policy information, enrollment assistance, benefit breakdown, billing review, and cross-selling various ancillary products. You will take inbound calls and make outbound calls to warm/hot leads, have interactive conversations with prospective and existing customers to showcase active listening skills, and effectively create customer needs by conducting various probing techniques. You will accurately describe benefits and features for all available product lines, follow documented processes and guidelines, and document systems properly to ensure accurate tracking and accountability. The goal is to achieve all sales and call center goals.

Requirements

HS Diploma or GED required.
Valid insurance license with health component.
Current continuing education requirements for license must be met.
Knowledge of successful selling techniques.
Excellent oral and written communication skills.
Outstanding customer service skills.
Must have an enthusiastic, flexible and assertive personality.
Experience in a call center.
Ability to sit for long periods of time.
PC literate.
Must be comfortable in a competitive goals driven sales environment.
Must demonstrate multi-tasking and critical thinking skills regularly.
Passion for helping people and developing strong sales relationships.
Conduct yourself in a professional manner at all times.
Good attendance is a must.
Hardwired high-speed internet connection with a minimum download speed of 30mbps and upload speed of 20mbps with the ability to connect company supplied equipment via 2 Ethernet ports on existing modem/router.
Ability & flexibility to troubleshoot any connectivity issues with your local ISP.
A private home workspace where customer information can remain secure.

Nice To Haves

Knowledge of Microsoft Office Suite Products is a plus

Responsibilities

Assist customers with inquiries including general policy information, enrollment assistance, benefit breakdown, billing review, and cross-selling various ancillary products.
Take inbound calls and make outbound calls to warm/hot leads.
Have interactive conversations with prospective and existing customers.
Effectively create customer need by conducting various probing techniques.
Accurately describe benefits and features for all available product lines.
Follow documented processes and guidelines.
Document systems properly to ensure accurate tracking and accountability.
Achieve all sales and call center goals.
Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client.
Undertake product trainings to stay current with product features, changes and updates.
Enroll in product specific and any other trainings per client requirements/recommendations.
Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client.
Update job knowledge by participating in self-learning opportunities and maintaining personal networks.