Licensed Practical Nurse - Triage

American Oncology Network • Georgetown, TX

13d • $30 - $42

About The Position

The Licensed Practical Nurse - Triage reviews incoming calls about patient conditions, concerns, and needs. Using nursing assessment skills, the nurse determines the nature and urgency of each call, how to resolve the issue, and whether to direct it to another person. The nurse consults with providers about patient problems and care needs, reviews patient charts for possible treatment-related adverse events, and discusses abnormal laboratory results or tests so appropriate actions and orders can be completed and documented.

The position handles prescription refill requests according to company procedures and contacts emergency rooms when patients are directed there, providing an explanation, diagnosis, and a provider contact number. The nurse may work at any company location as needed within reasonable expectations and is expected to work overtime when given sufficient notice. The role also requires compliance with applicable laws and company policies and procedures, including those concerning privacy, patient rights, safety, employment, IT, and disaster planning. Other duties and projects may be assigned.

Requirements

• High school education required.
• Graduate of an LPN program.
• Current unencumbered Licensed Practical Nurse license in the state of employment or a multistate license.
• CPR and BLS certifications required.
• 1–2 years of experience with hematology/oncology patients in a clinic or hospital.
• Critical thinking, problem-solving, analysis, decision-making, planning, time-management, and organizational skills; attention to detail and ability to exercise independent judgment.
• Interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness; ability to handle sensitive and confidential material and emotionally charged matters.
• Good command of English and effective oral, written, and presentation communication skills; active listening and balanced feedback skills.
• Strong customer focus and ability to foster quality, performance effectiveness, operational excellence, collaboration, and positive employee, physician, and community relations.
• Ability to manage time, conflicting priorities, stress, and professional development; self-motivated, able to work independently with limited supervision, and able to work remotely effectively as required.
• Ability to work effectively in a fast-paced, multi-site environment while managing competing priorities and stakeholder demands.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
• Travel of less than 25%.
• Standard workdays are Monday to Friday, 8:30 AM–5:00 PM.

Nice To Haves

• A second language is an asset but not required.

Responsibilities

• Answer and review calls from patients, caregivers, and outside entities; assess the nature and urgency of each call and determine how to resolve or route it.
• Review patient charts for possible adverse events related to treatment before discussing cases with providers.
• Discuss patient problems and care steps with physicians and/or nurse practitioners.
• Discuss abnormal laboratory results or tests with providers so appropriate further orders and documentation can be completed.
• Contact the emergency room when a patient is directed there, providing an explanation, diagnosis, and provider contact number.
• Handle prescription refill requests according to company procedure.
• Work at any company location as needed within reasonable expectations and work overtime when given sufficient notice.
• Comply with applicable federal and state laws and regulations and company and departmental policies and procedures, including IT policies and the Disaster Plan.
• Perform other duties and projects as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED