Licensed Practical Nurse (LPN) - Certified Medical Assistant (CMA) - Signature Primary Care Innovation Way

Roper St. Francis Healthcare•Mount Pleasant, SC

21h•Onsite

About The Position

Thank you for considering a career at Roper St. Francis Healthcare! This role operates as a concierge practice, distinct from traditional primary care offices, limiting the practice to a maximum of 450 patients to ensure personalized and attentive care. On average, the practice sees around 10 patients per day, excluding lab or nurse visits. The role offers a flexible schedule, with every other Friday operating on a half-day schedule. The hours are 8:00 am - 5:00 pm, Monday - Friday, with rotating Fridays off when fully staffed. The position is located at 1200 Innovation Way, Suite 300, Mount Pleasant, SC 29464. Experience is preferred, and EPIC experience is also preferred.

Requirements

Active Medical Assisting certification from one of the following (required): Certified Medical Assistant (CMA); American Association of Medical Assisting, Registered Medical Assistant (RMA); American Medical Technologists, Certified Clinical Medical Assistant (CCMA); National Healthcareer Association (NHA), Nationally Certified Medical Assistant (NCMA); National Center for Competency Testing (NCCT)
BLS Basic Life Support, American Heart Association (required at hire for Roper St Francis Healthcare locations; preferred at hire, required prior to independent patient care at BSMH)
High School/GED (required)
Current Licensed Practical Nurse (LPN) from the state of employment or LPN applicant (required)
Record patients' medical history, vital statistics, or information such as test results in medical records.
Interview patients to obtain medical information and measure their vital signs, weight, and height.
Prepare and administer medications as directed by a physician.
Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing.
Provide authorized prescription and drug refill information for pharmacies as directed by provider.
Explain treatment procedures, medications, diets, or physicians' instructions to patients.
Clean and sterilize instruments and dispose of contaminated supplies.
Perform routine laboratory tests and sample analyses.
Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms.
Successfully completes skills or competency checklists to be able to help physicians examine and treat patients, performing such tasks as handing them instruments, giving injections, removing sutures, changing dressings on wounds.
Strong oral and written communication skills
Ability to collaboratively work with patients, families, and teams within a high-volume environment.
Medical terminology
Attention to detail
Ability to multitask
Ability to use standard office equipment (i.e. computer, copier, phone, fax machine)
Take and document vital signs
Room patients
Monitor patient conditions during in-office treatment(s)
Document patients’ medical records
Administer medications/vaccinations within scope
Inform medical professionals regarding patient conditions and care
Manage patient messages and communications (e.g., in-basket, MyChart messages)
Schedule tests and appointments
Telephonic patient triage
Acceptance of authority
Critical thinking
Communication with family members
Collaboration
Teamwork
Conflict resolution
Active listening
Relationship building
Time management skills
Dependability
Adaptability
Flexibility
Accountable
Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.

Nice To Haves

EPIC experience
Completion of an accredited Medical Assistant post-secondary education program (preferred in all states except South Carolina)
Completion of externship or clinical lab training (preferred)
1 year of recent Medical Assisting experience (preferred)
EPIC Electronic Health Record (EHR) training (preferred)
1 year of clinical patient care experience (preferred)

Responsibilities

Provides indirect and/or direct patient care within the scope of practice and in alignment with the standards of excellence and quality.
Under the direction of the provider, contributes to the completion of the patient’s chief complaint (including, but not limited, to respirations, blood pressure, pulse oximetry, height, weight, and temperature).
Documents patient/family needs.
Participates in planning and implementing care for patients.
Administers ordered medications (oral, injection, topically, etc.) within the Medical Assisting scope and state guidelines.
Understands and adheres to the legal responsibilities and requirements within the Medical Assistant role.
Identifies significant changes in patient condition through data collection and reports them to the provider.
Troubleshoots issues and escalates problems to provider, direct supervisor, or appropriate internal resource.
Demonstrates standards of excellence in care in all interactions, for both internal and external customers.
Maintains clinical and administrative skills per the departmental competency guidelines to meet patient care and daily operational needs.
Shows patients to examination rooms and prepares them for the physician.
Travels to other facilities for providers or adjusts hours to meet patient care needs as directed by the practice manager as needed.
Maintains a safe and supportive environment by keeping the work area, exam rooms, and equipment in clean, orderly, and safe manner, ensuring availability and proper functioning of supplies and equipment.
Assists patient and provider with virtual health visits which may include setting up the visit through appropriate platform, pre-charting the virtual visit prior to the scheduled appointment, contacting the patient to ensure preparedness for the virtual visit, troubleshooting virtual visit issues when needed, obtaining chief complaint and health maintenance checks, medication review, and other relevant patient details prior to the actual virtual visit.
Documents in electronic medical records (EMR) accurately and appropriately.
Manages in-basket messages in the electronic health record (EHR) under the Provider’s verbatim instructions.
May perform front desk workflows (i.e., My Chart requests, patient registration, scheduling, phone triage, cash handling, and check-in/check-out).
Follows up on orders, appointments, referrals, and follow up visits and collects co-pays as needed.
Orders supplies appropriately, tracks referrals, labs and diagnostic tests, disposes of contaminated supplies.
Analyzes the assessment data, evaluates patient's condition, and collaborates with the provider to develop and maintain the patient's plan of care.
Provides education to patients, families, and staff members, in conjunction with other healthcare entities, under the direction of the provider or manager.
Coordinates the care of the patient with other healthcare entities according to the patient's plan of care.
Administers medications in a safe manner, which is consistent with the organizations policies and procedures as well as the state requirements with which they are licensed in.
LPNs in a lead position serve as subject matter experts and clinical and professional mentors within the practice.