Store

EssilorLuxottica Group • Savannah, GA

8d • $33

About The Position

The Licensed Optician creates value for customers by delivering exceptional customer experiences and ensuring customers are delighted throughout the sales process. The role supports customers in selecting frames and lenses suited to their lifestyle, prescription, and budget; provides guidance on eyewear care, guarantees, services, warranties, and protection plans; and ensures finished eyewear meets optical standards and customer requirements. The Licensed Optician also serves as a resource and leader in optical expertise, helps develop other associates’ optical skills, and contributes to an effective learning environment.

The position involves accurate handling of eyewear measurements, fittings and adjustments, point-of-sale transactions, customer and prescription information, and order tracking. The Licensed Optician also supports store presentation and works to maintain a positive, productive relationship between the Store Manager and Macy’s host. LensCrafters offers a total rewards package that may include health care, retirement savings, paid time off or vacation, employee discounts, and a competitive bonus and/or commission plan.

Requirements

• High school diploma or equivalent.
• State licensure or certification as an optician by a nationally recognized opticianry association.
• Optical dispensing experience.
• Knowledge of current optical theory and merchandise.
• Knowledge of the current store merchandise assortment and inventory management systems.
• Strong communication and listening skills.
• Awareness of current fashion trends.
• Sales skills and ability to use and carry an iPad or tablet.
• Comfort using technology to engage patients, customers, and associates.

Nice To Haves

• Actively studying LensCrafters’ Quality, Fitting and Adjusting Program.
• Previous customer service and retail experience.

Responsibilities

• Deliver the CEE Service Model by connecting with customers, exploring their needs, and exceeding expectations.
• Use technology to engage patients, customers, and fellow associates, and support customer experiences.
• Demonstrate LensCrafters’ service principles and set a strong example for customer service in the location.
• Anticipate and troubleshoot problems, identify causes of recurring customer issues, and develop lasting solutions.
• Help customers select frames and lenses suited to their lifestyle, prescription, and price needs.
• Assist retail associates with complex customer product needs and prescriptions, and provide optical expertise to associates.
• Educate customers about eyewear care, complimentary adjustments, follow-up services, protection plans, warranties, and company guarantees.
• Take and record measurements and carefully adjust or fit eyewear.
• Ensure finished eyewear meets optical standards and customer requirements.
• Operate the point-of-sale terminal accurately for customer and prescription information and, when required, collect payments in accordance with company security procedures.
• Use the order tracker to help ensure customers receive orders when promised.
• Maintain the appearance of the store and ensure visual displays follow company planograms.
• Support a positive, productive relationship between the Store Manager and Macy’s host.

Benefits

• Health care may be included in the benefits package.
• Retirement savings may be included in the benefits package.
• Paid time off or vacation may be included in the benefits package.
• Employee discounts may be included in the benefits package.
• A competitive bonus and/or commission plan may be offered.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED