Store

EssilorLuxottica Group•City of Kingston, NY

2d•$23 - $36

About The Position

The Licensed Optician creates exceptional value for customers by delivering Signature Customer Experiences and ensuring customers are delighted through the company’s selling model. The role supports a high standard of customer service, applies optical expertise to customer needs, and helps develop the optical skills of other associates by contributing to an effective learning environment. The Licensed Optician assists customers with selecting frames and lenses appropriate to their lifestyle, prescription, and budget; explains eyewear care, guarantees, services, protection plans, and warranties; and takes measurements and adjusts or fits eyewear accurately. The role ensures finished eyewear meets optical standards and customer requirements, processes orders and transactions accurately, and helps maintain store presentation. It also provides knowledgeable support to associates and contributes to a positive relationship between the Store Manager and Macy’s host.

Requirements

High school diploma or equivalent.
State licensure or certification by a nationally recognized opticianry association as an optician.
Optical dispensing experience.
Knowledge of current optical theory and merchandise.
Knowledge of current store merchandise assortment and inventory management systems.
Strong communication and listening skills.
Awareness of current fashion trends.
Sales skills and ability to use and carry an iPad or tablet.
Comfort using technology to engage patients, customers, and associates.

Nice To Haves

Actively studying LensCrafters Quality, Fitting and Adjusting Program.
Previous customer service and retail experience.

Responsibilities

Deliver customer service using the CEE Service Model: Connect, Explore, and Exceed.
Support problem solving and troubleshooting, seeking underlying causes and long-term solutions to recurring problems.
Use technology to engage patients, customers, and fellow associates.
Demonstrate the Diamond Service Principles and Service Vision, set a strong customer-service example, and celebrate LensCrafters’ advantages.
Help customers select frames and lenses suited to their lifestyle, prescription, and price needs.
Assist retail associates with complex customer product needs and prescriptions; share optical expertise and help develop associates’ optical skills.
Explain eyewear care, complimentary adjustments, follow-up services, protection plans, warranties, and company guarantees to customers.
Take and record measurements and adjust or fit eyewear carefully and accurately.
Ensure finished eyewear meets optical standards and customer requirements or requests.
Operate the Point of Sale terminal accurately to enter customer and prescription information, collect payments when required, and follow company security procedures.
Use the order tracker to help ensure orders are ready when promised.
Maintain the appearance of the store and ensure visual displays follow company planograms.
Support a positive and productive Store Manager/Macy’s host relationship that contributes to business growth and customer satisfaction.
Work toward exceptional results on LensCrafters’ annual CEI/Functional Skills aligned with brand priorities.