Licensed Optical Manager Full Time

BJ's Wholesale Club • Torrington, CT

2d • Onsite

About The Position

The Licensed Optical Manager is responsible for performing all the duties required of an optician, in addition to managerial duties. This position manages, teaches, and coaches optical team members, interacts with Members, confirms appointments, and oversees department upkeep. The Optical Manager serves as the liaison between members and the lab to ensure timely order processing. The pay range advertised for this position does not include additional compensation paid out through our Manager Bonus and spiff programs.

Requirements

• Must be licensed to work as an optician within the State and keep license up to date and active.
• Knowledge of optical products and business practices preferred.
• High school diploma, college degree, and/or big box wholesale, retail, optical, and/or management experience is preferred.
• Demonstrated leadership capabilities, including managing/supervising cross-functional teams, training team members, and driving and communicating results.
• Strong interpersonal skills, customer service skills, organizational skills and an attention to detail required.
• Open shift availability required.
• At least 18 years of age.
• This position will have access to patient information therefore a high degree of discretion and adhering to all privacy and confidential/proprietary company policies and procedures is required (i.e. Health Insurance Portability and Accountability Act, known as HIPAA).

Nice To Haves

• Knowledge of optical products and business practices
• College degree
• Big box wholesale, retail, optical, and/or management experience

Responsibilities

• Exhibit strategic thinking and sound decision-making through thorough knowledge and utilization of business data.
• Lead through change, model leadership competencies, build credibility, and act as a champion for business growth.
• Communicate effectively, providing teams with the information they need to be successful.
• Build high-performing teams by creating a culture of collaboration.
• Provide honest and timely direction, follow-up, and feedback to drive business results and support team member engagement.
• Execute business expectations within expected timeframes by setting clear expectations, utilizing follow-up and accountability.
• Teach, coach, and lead through the club level training process.
• Support team member engagement to enable the application of policies, procedures, and compliance.
• Drive a culture of development, strategic thinking and acting, ethical decision-making, and engagement.
• Lead with the team member and member in mind to address all concerns and escalate appropriately.
• Ensure a safe and positive environment and experience for team members.
• Embrace inclusion and diversity through collaboration and respect.
• Acknowledge team member success, work as a team to achieve goals, identify and retain top talent.
• Guarantee service excellence through all points of contact.
• Set service standard expectations for all team members.
• Provide team support and empowerment to resolve every member concern.
• Ensure a safe and positive environment and experience for members.
• Lead teams to deliver GOLD club standards daily.
• Define and model GOLD - Grand opening look daily.
• Ensure all items are stocked and planograms are executed.
• Maintain visible, accurate signage.
• Ensure the club is clean and organized, inside and out.
• Acquire a deep knowledge of key metrics and reporting for total club and department performance.
• Drive performance and profitability by using reporting to identify trends and areas of opportunity.
• Identify and correct process breakdowns before they negatively impact club performance metrics.
• Communicate a simple message to the team on the connection between consistent operational performance and achieving club financial targets.
• Provide a high level of Member service, including answering all incoming calls, scheduling patients for eye exams, being open and honest in communication, and maintaining a friendly, pleasant demeanor with Members at all times.
• Provide support to Members in making eyeglass adjustments, taking measurements, reading prescriptions on the lensometer, timely notification of product readiness, proper handling of all money-related transactions, and completing paperwork necessary to place and process orders.
• Manage Optical department team members and ensure all team members diligently engage in person and over the phone with Members.
• Manage all sales opening and closing procedures at the end of the shift.
• Ensure accurate funds are collected and payments are made at the point of service.
• Strive to deliver sales and metric goals by educating patients on the benefits of available products and by recommending those that will improve their visual needs.
• Spend downtime engaging with members in front of Optical.
• Communicate and follow up with the Club Manager and Regional Optical Manager regarding department performance, maintenance situations, team member performance, and doctor relations.
• Ensure workstation/Optical department is always maintained and clean.
• Supervise all team members in the Optical department and is responsible for training, separations, recommendation for promotions, and coaching.
• Maintain all club policies and procedures.
• Perform other duties as assigned.

Benefits

• Weekly Pay
• Free BJ’s Memberships
• Generous Paid Time Off (vacation, personal, sick days, holidays, bereavement, and jury duty leave)
• Flexible and Affordable Health Benefits (three medical plans, optional dental, vision, Health Savings Account (HSA), and flexible spending account options)
• 401(k) Retirement Savings Plan with company match
• Employee Stock Purchase Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED