Licensed Massage Therapist - 2-3 evening shifts per week
About The Position
At WAC, Massage Therapists provide massage therapy to members and non-members to support wellbeing by reducing stress, relieving pain, improving circulation, and promoting relaxation and recovery. The therapist builds a client base, welcomes clients at check-in, processes payments, and rebooks cancellations. This is a front-line, client-facing role focused on hospitality and building relationships with team members, club members, and guests. The position is for 2–3 evening shifts per week at WAC Lake Country in Hartland, Wisconsin. The therapist is responsible for daily massage operations, client records, safety, scheduling and payroll, income generation, participation in programs and events, and supporting new-client integration and retention. The role requires a current state license and registration, and maintaining good standing for state licensure, national certification, and CPR.
Requirements
- Must be licensed and registered by the state.
- Maintain good standing for state license, national certification, and CPR.
- Follow HIPAA guidelines for privacy.
- Follow applicable insurance, liability, and incident-report procedures.
Responsibilities
- Provide massage therapy services to members and non-members.
- Build a client base; welcome clients at check-in, process payments, and rebook cancellations.
- Create a welcoming, member-first experience and regularly interact with clients and prospective clients.
- Attend Massage meetings and work scheduled massages or find substitutes; inform the Team Lead of changes.
- Maintain cleanliness and safety of the Massage area before, during, and after sessions.
- Respond to therapist and Team Lead communications within one business day.
- Maintain SOAP notes for all clients using SOAP Vault and follow Massage department policies and procedures.
- Participate in the 90-day review and ongoing Massage Therapist evaluations.
- Communicate concerns, suggestions, and complaints to the Team Lead; pursue professional development and share learning with others.
- Follow the Safety Plan and Emergency Action Plan, resolve safety problems promptly, and report issues and broken equipment to the GM, Manager-On-Duty, or Maintenance team.
- Follow HIPAA privacy guidelines and insurance, liability, and incident-report procedures.
- Communicate massage services, benefits, and pricing to current and prospective clients.
- Schedule massages accurately in the member relations management system and submit individual Massage payroll by the due date and time.
- Achieve or exceed Massage goals and help exceed Aquatics goals individually and department-wide.
- Follow up with clients to support rebooking and retention; share promotions and recommend additional services.
- Assist with Massage programs and events, use the Program Process when creating or evaluating events, and sign up for programs and activities to increase WAC product knowledge.
- Participate in community organizations and positive social media to promote the club.
- Welcome new Massage clients and connect them with other programs and events; use the 5-foot rule to greet nearby members and guests.
- Participate personally in fitness by completing the retention program sessions.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
