Healthcare Licensed Insurance Representative-Onsite

Teleperformance•Port Saint Lucie, FL

4d•Onsite

About The Position

This position will be located on-site in Port St. Lucie, Florida. As a Licensed Insurance Specialist, you will serve as a primary point of contact for our clients, managing inbound and outbound communications with professional excellence. Utilizing a suite of web-based tools, you will efficiently resolve inquiries to ensure a seamless and positive customer experience. This role is ideal for individuals passionate about service delivery in a high-velocity environment.

Requirements

Possess home state Life & Health Insurance License.
High School Diploma or equivalent.
Minimum of 6 months of customer service experience.
Must be 18 years of age or older.
Ability to type at least 25 words per minute.
Comfortable with desktop computer systems and have general knowledge of Windows-based systems.

Nice To Haves

Customer service and/or sales experience preferred.
College degree preferred but not required.

Responsibilities

Handle and carefully respond to all inbound and outbound customer inquiries
Provide excellent customer service through active listening
Work with confidential customer information and treat it sensitively
Aim to resolve issues on the first call by being proactive, patient, empathetic, and understanding
Appropriately communicate with customers, exercising retention efforts if needed
Identify customers who are comparison-shopping and inquiring about contract terms, assisting the customer with the correct price plan
Compassionately handle sensitive situations surrounding healthcare needs, education, and prevention planning