Licensed Insurance Agent - Property & Casualty- Remote

Qualfon•,

7h•Remote

About The Position

Qualfon is hiring a Property & Casualty Insurance Advocate to serve as a trusted resource for members navigating their personal lines insurance needs. This service-focused, non-sales role responds to inbound inquiries and provides expert guidance. The position is remote and requires working across multiple systems and communication channels to deliver a seamless, personalized experience. The hourly pay rate is $22.50. Veterans and their family members are encouraged to apply.

Requirements

High school diploma or GED.
At least 6 months of customer service experience in healthcare, retail, hospitality, or the food and service industry.
Strong written and verbal communication skills, with a professional and empathetic tone.
Ability to multitask across multiple applications while maintaining focus and accuracy.
Active Property & Casualty or Personal Lines license.
Typing speed of 20 WPM with 90% accuracy.
Solid understanding of insurance compliance and regulatory standards.
Strong research and internet skills, and ability to learn various subjects and systems quickly.
Basic technical troubleshooting skills and comfort with digital tools.
Meet work-at-home connectivity requirements: wired high-speed internet (not Wi-Fi, satellite, cellular hotspot, or cellular internet), upload speed of at least 5 Mbps, download speed of at least 50 Mbps, packet loss of 1% or less, and latency under 100 ms.
Have an available cell phone or tablet capable of running the required multifactor authentication software.

Nice To Haves

Some college education.
Contact center experience.

Responsibilities

Assist members by phone, email, and other channels with quotes, new policies, billing inquiries, underwriting questions, and policy changes.
Build rapport and trust by asking thoughtful questions, understanding member needs, and offering accurate solutions that minimize transfers and escalations.
Process insurance transactions, including endorsements, cancellations, and coverage updates, while complying with industry regulations and internal policies.
Work with insurance carriers and internal teams to resolve issues and provide timely, accurate information.
Maintain required certifications and pursue opportunities to grow product knowledge.
Meet performance metrics related to service quality, responsiveness, and member satisfaction.

Benefits

Medical, dental, and vision coverage with multiple plan options.
Telemedicine and mental health support.
Paid time off that grows with tenure.
401(k) with company match.
Employee Assistance Program with free counseling and wellness resources.
Company-paid life and disability insurance.
Tuition-free business degrees through Rochat School of Business for employees and eligible family members.
Voluntary accident, critical illness, hospital coverage, and other benefits.
Legal assistance, identity protection, and pet insurance.
Qualfon provides all equipment needed.