Licensed Health Insurance Rep (Remote) (Evergreen)

Concentrix•Usa, OH

5d•Remote

About The Position

The Licensed Health Insurance Representative (Remote) works from home and engages with customers through inbound and outbound calls and/or online channels. This role is responsible for delivering exceptional customer service and/or technical support by resolving routine inquiries and issues related to client products and services. Join our award-winning “One Concentrix” team as a Licensed Health Insurance Representative! We’re looking for passionate game-changers to deliver exceptional customer experiences and product-based solutions for one of the world’s best-known brands. If you're ready to grow with a Fortune 500 company with an inclusive, award-winning culture, your new career starts here. This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

Requirements

Six months of customer service experience
Active resident license to sell health insurance
High school diploma or GED
Proficiency in fast-paced multi-tasking
Eagerness to learn new technologies
Passion for helping others with a patient and empathetic nature
Ability to pass a background
Must reside in the United States or have a valid U.S. address for residence.

Nice To Haves

Preferably NO Appointments
Bilingual not required, but encouraged to apply.

Responsibilities

Respond to inbound customer and agent inquiries related to policy coverage, billing, and service using clear and confident communication.
Sell insurance products by gathering information, generating quotes, and binding policies while meeting performance goals.
Identify opportunities for cross-selling and upselling additional products that align with the customer’s needs.
Demonstrate empathy and active listening, ensuring every customer feels heard and supported throughout the interaction.
Educate customers on policy options and documentation, clearly explaining the required steps or updates.
Navigate multiple systems simultaneously, while maintaining a smooth and engaging customer conversation.
Document interactions thoroughly to ensure accuracy, consistency, and continuity of service.
Work from a quiet, distraction-free home environment, maintaining professionalism in all communications.
Deliver expert customer experiences…with a smile.

Benefits

medical, dental, and vision insurance
comprehensive employee assistance program (EAP)
401(k) retirement plan
paid time off and holidays
paid training days
DailyPay enrollment option to access pay "early," when you want it
Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
Health and wellness programs with trained partners to help promote a healthy you
Mentorship programs that support your rewarding career journey
Work-from-home convenience with company-supplied technologies
Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
A range of other perks and benefits
Lucrative employee referral bonus opportunities.