Remote Licensed Insurance Specialist

Assurant

1d•$17 - $28•Remote

About The Position

Assurant Renters Solutions is seeking a Licensed Insurance Specialist with a passion for delivering exceptional service in a fast-paced, high-volume environment. This is not your typical call center role—our Insurance Specialists are empowered problem-solvers who thrive on helping customers navigate their insurance needs with confidence and care. If you’re a seasoned insurance professional who enjoys making a difference, excels at multitasking, and can quickly adapt to new systems and tools, we want to hear from you.

Requirements

Property and Casualty Insurance Producer/General or Personal Lines License (required).
Minimum of 2 years of experience in a customer service or call center role within the insurance industry.
Proven ability to manage high call volumes while maintaining quality and professionalism.
Strong multitasking skills and the ability to work independently with minimal supervision.
High proficiency in Microsoft Office tools (Outlook, Word, Excel, Teams) and the ability to learn and navigate new systems quickly.
Excellent verbal and written communication skills.

Responsibilities

Handle high volume inbound calls daily from policyholders and clients, providing expert guidance and support.
Deliver exceptional customer service by resolving inquiries related to policies, billing, endorsements, and claims with professionalism and empathy.
Process and issue insurance documents including policies, certificates, endorsements, and cancellations.
Investigate and resolve premium discrepancies, system issues, and processing errors with accuracy and efficiency.
Navigate multiple systems and software platforms simultaneously while maintaining a high level of service.
Collaborate with internal departments and external clients to ensure seamless service delivery.