Licensed Financial Services Team Lead, Banking Operations

Charles Schwab Inc. • Maitland, FL

4d • $67,000 - $77,000 • Onsite

About The Position

The Banking Operations Hotline Team Lead supports team performance, operational execution, and employee engagement. The role helps ensure specialists have the information, resources, feedback, coaching, and recognition needed to deliver strong business results and an excellent client experience. It serves as a subject matter expert, trusted partner, and informal leader, supporting operational excellence in a controlled, risk-aware environment. The position is intended for on-site work at the specified location.

Requirements

• Active FINRA Series 7, 63, 9, and 10 licenses.
• At least 3 years of experience in the brokerage or financial services industry, emphasizing customer service, operations, or client support.
• Bachelor's degree in finance, economics, or business administration, or equivalent work experience.
• Demonstrated ability to influence, coach, mentor, or support the development of others.
• Strong verbal and written communication skills, including the ability to explain complex topics clearly.

Nice To Haves

• Proficiency with Microsoft applications and ability to navigate multiple internal systems efficiently.
• Demonstrated leadership capabilities, including serving as a role model, mentoring peers, influencing outcomes, and supporting others' development.
• Passion for service excellence, coaching, and fostering a collaborative, team-oriented environment.
• Strong organizational, prioritization, and follow-through skills, with the ability to manage competing priorities in a fast-paced environment.
• Self-directed learning, adaptability to change, ability to build business knowledge, and commitment to continuous improvement.
• Intermediate to advanced technical proficiency with multiple applications, databases, research tools, and communication platforms.
• Knowledge of regulatory, audit, and compliance requirements applicable to the financial services industry.

Responsibilities

• Coach, mentor, and support specialists through guidance, feedback, recognition, and knowledge sharing that reinforces quality, risk awareness, and client-focused behaviors.
• Respond to operational, technical, regulatory, and procedural inquiries as a subject matter expert; research complex issues and recommend effective solutions.
• Evaluate risk and exercise sound judgment when reviewing client accounts, money movement requests, and escalated client situations to help protect clients and the firm.
• Communicate complex information clearly to specialists, clients, and business partners, and provide education on products, services, procedures, and best practices.
• Partner across teams to support business initiatives, process improvements, operational excellence, and an outstanding client experience.
• Model Schwab's values by fostering teamwork, accountability, inclusion, and continuous improvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level