Licensed Financial Services Representative (Licensed Banker)

First Citizens Bank•Raleigh, NC

About The Position

A Financial Services Representative (FSR) supports sales and service delivery in a branch. The role builds and expands banking relationships through proactive customer outreach and service requests. Responsibilities include opening deposit accounts and related banking services, providing lending services (including consumer real estate-secured lending), identifying and referring sales opportunities to appropriate bank partners, and supporting the fulfillment of certain consumer investment needs. The position may be filled as licensed or non-licensed. Successful candidates are self-starters who can manage daily outreach, engage customers confidently, build trust, learn and adapt to new information and technology, develop strong working relationships, influence through rapport, and move quickly through problem resolution. The role requires achieving assigned financial, production, and relationship results while aligning sales activity with community needs and the bank's commitment to diverse lending. Representatives engage customers, prospects, and referral sources through outreach and may represent the bank at civic and community events to generate business and identify potential CRA opportunities. Representatives are expected to provide relevant financial guidance, build collaborative partnerships, understand customer needs through attentive listening and insightful questions, and take prompt action. They must comply with regulations, bank policies, procedures, and delegated authorities; complete required training on time; and perform assigned office management duties. Associates responsible for taking deposits are accountable for transaction accuracy and operational efficiency.

Requirements

Bachelor's degree and 1 year of experience in sales, customer service, or lending; or a high school diploma/GED/equivalent and 5 years of experience in sales, customer service, or lending; or 6 months of experience in a customer support role at First Citizens Bank; or participation in a First Citizens career development program.
Must have or acquire Series 6 or 7, Series 63, and state-specific life insurance licenses within a reasonable timeframe of hire.
Ability to apply a structured sales process and provide financial guidance and expertise.
Financial literacy and knowledge of retail banking products and services.
Ability to build productive relationships and conduct sales outreach.
Written and verbal communication skills.

Nice To Haves

Experience in financial services sales or telephone sales.
One year of experience in a licensed sales role.

Responsibilities

Achieve assigned individual and/or team financial, production, and relationship results.
Engage customers, prospects, and referral sources through proactive outreach.
Represent the bank at civic and community events when appropriate to generate business and identify potential CRA opportunities.
Use sales practices that create value for both customers and the bank, with appropriate partnering, planning, and preparation.
Initiate conversations to identify sales or referral opportunities.
Listen to customers, ask questions to understand their needs and preferences, and take prompt action to address immediate needs.
Seek coaching, support bank initiatives, and use tools to optimize performance.
Comply with applicable regulations, bank policies, procedures, and delegated authorities to manage risk.
Complete required training by established deadlines.
Perform assigned general office management duties.
Ensure accuracy and operational efficiency when responsible for taking deposits.