Financial Services Representative

World Finance • Murray, KY

6d • Onsite

About The Position

The Financial Services Representative (FSR) drives loan sales, manages past-due accounts, prepares tax returns, and works directly with customers to address their financial needs. The role involves daily, high-volume outbound calling for collections, application follow-up, tax services, and new business generation; meeting with customers in person; and closing loans. The FSR is accountable for keeping accounts current while generating new business and meeting performance goals across sales, collections, tax services, and branch operations. Compensation is $15–$18 per hour, based on experience and location, plus performance-based bonus opportunities. Total earnings can increase with individual and branch performance.

World Finance has served customers since 1962 through personal loans, tax services, and credit-building solutions. The company has over 1,000 branches across 16 states and has been recognized as a Top Workplace USA for six consecutive years and a Newsweek Most Trustworthy Company. The position offers growth and advancement opportunities, comprehensive benefits, retirement and paid time off, paid volunteer time, and predictable schedules with an emphasis on work-life balance.

The role is office-based and includes regular in-person customer service, phone and computer work, document handling, cash handling, and occasional local travel to banks or other offsite locations. Regular attendance during scheduled work hours is essential. Occasional extended hours or weekend work may be required based on business needs.

Requirements

• High school diploma or equivalent.
• Valid driver’s license, reliable transportation, and current insurance.
• Ability to independently perform required bank runs and transport deposits without relying on non-employees for transportation.
• Ability to obtain required insurance licensing.
• Experience in sales, customer service, collections, or account management with measurable results.
• Ability to handle high-volume calls and difficult customer conversations.
• Track record of meeting or exceeding goals in a fast-paced environment.
• Strong communication, problem-solving, and organizational skills.
• Basic computer skills and accurate, consistent data entry.
• Ability to communicate clearly and professionally in person, by phone, and electronically.
• Ability to perform computer work, handle documents, and communicate information effectively.
• Ability to complete occasional light lifting, pushing, or pulling of office materials, generally up to 30 pounds.
• Ability to perform occasional walking, standing, bending, reaching, and similar activities.

Nice To Haves

• Experience in banking, retail, restaurants, hospitality, collections, call centers, insurance, healthcare front office, or similar customer-facing roles.

Responsibilities

• Drive and close loan sales by taking applications, explaining terms, and asking customers for their business.
• Conduct substantial daily outbound outreach for collections, application follow-up, tax services, and new business generation.
• Manage delinquent accounts by securing payments and setting payment arrangements.
• Contact approved, pending, and former borrowers to drive loan volume and identify opportunities for additional financial products and services.
• Prepare individual tax returns, gather and review required documentation, and assist customers with tax-related questions in compliance with company policies and applicable regulations.
• Assist customers in person with loan applications, tax preparation services, payments, account questions, and issue resolution.
• Process payments, account updates, and tax-related documentation, and record activity in company systems.
• Maintain accurate and compliant records, including timely credit denial letters and required tax documentation.
• Handle and balance cash, and complete required bank runs to deliver deposits.
• Follow company policies, procedures, and regulatory requirements.
• Complete required training and meet performance expectations for sales, collections, tax preparation, and account management.
• Attend work in person during scheduled hours and assist with general office upkeep as needed.
• Travel locally to offsite locations and banks as required for business purposes.

Benefits

• Major medical insurance.
• Dental insurance.
• Vision insurance.
• Life insurance.
• Long-term disability coverage.
• Free mental health support.
• 401(k) with company match.
• Paid holidays.
• Vacation time.
• Paid volunteer time.
• Performance-based bonus opportunities.
• Growth and advancement opportunities through a promote-from-within culture.
• Predictable schedules with a focus on time outside of work.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED