Financial Services Representative

World Finance•Statesboro, GA

3d•$15 - $20•Onsite

About The Position

The Financial Services Representative (FSR) drives loan sales, manages past-due accounts, prepares individual tax returns, and works directly with customers to address their financial needs. The role includes substantial daily outbound calling and high-volume collection activity, in-person customer meetings, loan closing, and generating new business while keeping accounts current. The FSR manages a fast-paced workload, challenging conversations, and performance goals across sales, collections, tax services, and branch operations. Compensation is $15–$20 per hour, based on experience and location, with performance-based bonus opportunities. Total earnings can increase with individual and branch performance. World Finance describes opportunities for advancement, a promote-from-within culture, predictable schedules, and a community focus. The company has over 1,000 branches across 16 states and has served customers since 1962. This is an office-based role requiring regular in-person attendance during scheduled work hours. The work combines stationary duties with movement throughout the office, frequent customer and coworker interaction, computer and document work, and occasional local travel to offsite locations and banks. Occasional extended hours or weekend work may be required based on business needs.

Requirements

High school diploma or equivalent.
Valid driver’s license, reliable transportation, and current insurance.
Ability to independently perform required bank runs and transport deposits without relying on non-employees for transportation.
Ability to obtain required insurance licensing.
Experience in sales, customer service, collections, or account management with measurable results.
Ability to handle high-volume calls and difficult customer conversations.
Track record of meeting or exceeding goals in a fast-paced environment.
Strong communication, problem-solving, and organizational skills.
Basic computer skills and accurate, consistent data entry.
Ability to perform computer work, handle documents, and communicate information effectively.
Ability to occasionally lift, push, or pull office materials, generally up to 30 pounds.
Clear and professional communication with customers and coworkers in person, by phone, and electronically.

Nice To Haves

Experience in banking, retail, restaurants, hospitality, collections, call centers, insurance, healthcare front office, or similar customer-facing roles.

Responsibilities

Drive and close loan sales by taking applications, explaining terms, and asking customers for their business.
Conduct substantial daily outbound outreach for collections, application follow-up, tax services, and new business generation in a high-volume, phone-intensive environment.
Manage delinquent accounts by securing payments and setting payment arrangements.
Contact approved, pending, and former borrowers to generate loan volume and identify opportunities for additional financial products and services.
Prepare individual tax returns, gather and review required documentation, and answer tax-related questions in compliance with company policies and applicable regulations.
Assist customers in person with loan applications, tax preparation services, payments, account questions, and issue resolution.
Process payments, account updates, and tax-related documentation, and record activity in company systems.
Maintain accurate and compliant records, including timely credit denial letters and required tax documentation.
Handle and balance cash, and complete required bank runs to deliver deposits.
Follow company policies, procedures, and regulatory requirements.
Complete required training and meet performance expectations for sales, collections, tax preparation, and account management.
Attend work in person during scheduled hours and occasionally travel locally to offsite locations and banks as required.
May assist with general office upkeep.