Licensed Customer Service Representative - Naples, FL

Military Spouse Corporate Career Network•Naples, FL

10d•Onsite

About The Position

The Auto Club Group is seeking a customer-focused Field Insurance Service Representative to support members with insurance policies, payments, renewals, and product inquiries. The role combines customer service, problem-solving, and sales support to help members protect what matters most while promoting ACG’s insurance, membership, and financial products. The position is located in Naples, Florida, and is scheduled Monday through Friday, 8:30 a.m. to 5:30 p.m. It is described as on-site and hourly.

Responsibilities

Respond to customer insurance inquiries, explain product features and ACG service advantages, support sales processing, and resolve member or customer complaints with management support as needed.
Participate in team service efforts and provide consistent, customer-focused support.
Service insurance policies and process applications, renewals, policy changes, endorsements, status or coverage changes, amendments, transfers, billing questions, and new business applications in accordance with state rules and corporate policies.
Answer insurance availability, eligibility, and coverage questions; prepare proposals; update electronic member information; maintain filing systems; and provide general agency support.
Provide insurance product quotes, apply underwriting and business rules and eligible discounts, complete sales, identify cross-sell opportunities, and promote insurance, membership, financial products, credit cards, Travel, and Life referrals.
Refer customers to agents when appropriate.
Process insurance and membership payments, including initial, installment, lapse, and reinstatement payments.
Conduct retention calls and contact members or insureds regarding delinquent memberships, late premiums, reinstatements, and cancellations.
Support outbound promotional and retention calling while promoting ACG products and services in accordance with established guidelines.
Assist with office events that generate insurance revenue, increase member product awareness, and support local community activities.