Licensed Clinical Manager, Acute Services - Crisis
About The Position
The Licensed Clinical Manager provides management and leadership for the day-to-day operations of Diversus Health’s Crisis Walk-in Center, Crisis Evaluators, and Crisis Referral and Placement Coordinators. The role emphasizes timely and appropriate responses to clients in crisis, community connections, and systems and processes that are faithful to clinical care and evidence-based practices. It promotes accountable care, including individualized client care, utilization management, access to care, and productivity. The manager promotes collaboration and cross-system strategic planning, aligns goals across networks, and develops clinical and support programs so clients with complex needs and multi-agency involvement can benefit from coordinated care plans. The role supports accountable team approaches to clinical and administrative outcomes and quality care, and ensures staff meet customer-service needs within and outside the supervised programs. It also provides leadership, consultation, and guidance to the continued growth and development of the Lighthouse, with the aim of improving efficiency and creating cost-containment strategies that support the Diversus Health system.
Requirements
- Master’s degree and licensure in a related mental health field; the posting specifies Colorado licensure such as LPC, LCSW, LMFT, or LAC.
- At least 5 years in the behavioral health industry, with thorough working knowledge of inpatient, crisis, and IOP services.
- Knowledge of managed care principles, best clinical practices, business and management theory and models, critical thinking, and effective customer- and employee-service models in behavioral health care.
- Experience in a complex, fast-paced environment with excellent multitasking skills and significant customer interaction by phone and/or in person.
- Ability to work cohesively in a team-oriented environment and foster good working relationships.
- Excellent computer skills, including proficiency in Microsoft Office and Outlook; advanced computer skills are also specified.
- Experience with medical claims processing, collections, and cash-flow management.
- Ability to organize and prioritize workload to meet deadlines and established goals.
- Excellent leadership and interpersonal skills.
- Ability to analyze statistical and financial data.
- Strong verbal and written communication skills.
Nice To Haves
- At least 3 years of healthcare experience in a leadership or management capacity is preferred.
Responsibilities
- Lead day-to-day operations of the Crisis Walk-in Center, Crisis Evaluators, and Crisis Referral and Placement Coordinators.
- Support timely and appropriate responses to clients in crisis.
- Develop and maintain community connections and professional relationships with partners; identify opportunities for improvement.
- Monitor systems and processes for fidelity to clinical care and evidence-based practices.
- Promote accountable care practices, including individualized client care, utilization management, access to care, and productivity.
- Promote collaboration and cross-systems strategic planning, reviewing and aligning goals within and among networks.
- Develop clinical and support programs that enable coordinated care plans for clients with complex needs and multi-agency involvement.
- Develop an accountable team approach to clinical and administrative outcomes and quality care.
- Ensure staff meet customer-service needs within and outside the programs supervised.
- Provide leadership, consultation, and guidance to the Lighthouse’s continued growth, efficiency improvements, and cost-containment strategies.
- Persuade, negotiate, motivate, coach, teach, and facilitate individuals and groups toward Diversus Health’s strategic vision and goals.
- Support innovative workforce development, recruitment, and retention efforts for managing clients in crisis and referring them to appropriate service levels.
- Communicate effectively with internal and external practice teams in public and private forums.
- Manage and drive growth with existing and new clients and community partners to achieve assigned individual and team goals.
- Provide leadership feedback on practice transformation, process redesign and improvement, and outcomes.
- Work collaboratively to support the success of team members.
- Provide Administrator on Call coverage as needed.
- Serve as a liaison between LAS and internal and external providers to coordinate care for clients.
Benefits
- Public Service Loan Forgiveness (PSLF) eligible employer
- Tuition reimbursement opportunities
- Comprehensive medical, dental, and vision coverage
- 401(k) with a 4% company match
- Paid time off and sick leave
- Paid holidays
- Employee Assistance Program
- Employer-paid life insurance, AD&D, and long-term disability coverage for eligible employees
- Professional development and continuing education support
- Career growth and advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
