Licensed Benefits Advisor

Gusto•Phoenix, AZ

19h•Hybrid

About The Position

About Gusto At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve. All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our Total Rewards philosophy . AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process. About the Role: As a Licensed Dedicated Advisor, you'll guide small business owners through one of the most important decisions they make for their teams: health benefits. You'll build lasting relationships with your clients, help them understand their options, and guide them through benefits decisions with clarity and confidence. This is a high-impact role on a team of licensed benefits experts who serve as trusted partners to employers throughout the benefits life cycle.

Requirements

Minimum 4+ years in a customer-facing role; health insurance or benefits experience preferred
Active Life and Health Producer License
Experience supporting a client portfolio or managing ongoing client relationships
A track record of strong client retention and service delivery
Clear communicator who can simplify complex benefits concepts
Self-starter who thrives with autonomy and adapts well to change

Responsibilities

Serve as the primary benefits contact for a portfolio of small group employer clients
Guide clients through the full renewal process — from assessment of needs, plan evaluation, selection through enrollment support
Proactively assess client needs and recommend coverage options (dental, vision, life, disability, HSA/FSA) and plans (SGHI, Level Funded, LGHI) that best fit their teams
Provide clear, approachable guidance on health insurance concepts via phone and email
Ensure clients receive timely, accurate support that meets their needs throughout the year
Meet SLAs and performance standards in a fast-paced, deadline-driven environment