Future Opportunities: Licensed Benefits Advisor

Gusto • Phoenix, AZ

3d • Hybrid

About The Position

At Gusto, we're on a mission to grow the small business economy by handling payroll, health insurance, 401(k)s, and HR, allowing owners to focus on their craft and customers. With teams in Denver, San Francisco, and New York, Gusto supports over 400,000 small businesses nationwide. The company is building a workplace that reflects the people they serve, offering competitive base pay, benefits, and equity (RSUs) to all full-time employees. AI is an integral part of work at Gusto, and team members are expected to engage with AI tools. Gusto is seeking customer experience professionals for future start dates in summer 2026. As a Licensed Dedicated Advisor, you will guide small business owners through critical health benefits decisions, building lasting relationships, helping them understand options, and providing clear guidance. This high-impact role involves serving as a trusted partner to employers throughout the benefits life cycle.

Requirements

• Minimum 4+ years in a customer-facing role; health insurance or benefits experience preferred
• Active Life and Health Producer License
• Experience supporting a client portfolio or managing ongoing client relationships
• A track record of strong client retention and service delivery
• Clear communicator who can simplify complex benefits concepts
• Self-starter who thrives with autonomy and adapts well to change

Nice To Haves

• Health insurance or benefits experience

Responsibilities

• Serve as the primary benefits contact for a portfolio of small group employer clients
• Guide clients through the full renewal process \u2014 from assessment of needs, plan evaluation, selection through enrollment support
• Proactively assess client needs and recommend coverage options (dental, vision, life, disability, HSA/FSA) and plans (SGHI, Level Funded, LGHI) that best fit their teams
• Provide clear, approachable guidance on health insurance concepts via phone and email
• Ensure clients receive timely, accurate support that meets their needs throughout the year
• Meet SLAs and performance standards in a fast-paced, deadline-driven environment

Benefits

• Competitive base pay
• Benefits
• Equity (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees