Benefits Advisor Senior - Health & Welfare

USAA•Tampa, FL

1d•Hybrid

About The Position

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. In this pivotal role as a Senior Benefits Advisor for Health & Welfare at USAA, you will take direct stewardship of our comprehensive medical and pharmacy benefit programs. You will cultivate and manage deep engagement with key partners, ensuring the effective design, implementation, and ongoing administration of health and welfare benefits, with a sharp focus on medical and pharmacy offerings. You will play a crucial part in shaping the employee experience related to healthcare benefits, ensuring our programs remain competitive, compliant, and strategically aligned with organizational goals. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following office locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is available for this position.

Requirements

Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
6 years of experience in employee and retiree benefit plans, programs and services, to include health & welfare (self & fully insured programs), retirement benefits, plan design, experience in benefits financial analysis, metric development, benefits supplier management, regulatory compliance and day-to-day administration and operations.
Working knowledge of data analysis tools and techniques.
Understanding of outsourced benefits administration and how to provide oversight of outsourced functions and programs.
Experience with documenting processes and identifying required controls; to include recommending and implementing solutions and responding effectively to sensitive inquires and complaints.
Advanced knowledge of defined benefit and defined contribution plans, deferred compensation and Health and Welfare plans.
Proficient knowledge of Microsoft Office tools to include Word, Excel, and PowerPoint.
Knowledge of federal laws, rules, and regulations to include: ERISA, COBRA, HIPAA, ACA, FMLA.

Nice To Haves

Experience managing medical and pharmacy employee benefit programs.
Track record of managing and cultivating strong relationships with external benefit plan suppliers, including medical carriers, pharmacy benefit managers (PBMs), recordkeepers, and other benefits suppliers.
Skills and experience communicating complex benefits information clearly and effectively to employees, leadership, and other stakeholders, tailoring messages to each audience.
Experience monitoring market practices, trends, and regulatory requirements to ensure benefit offerings remain competitive, cost-effective, and compliant.

Responsibilities

Applies advanced knowledge to provide guidance in the design, development, implementation, administration, and assessment of benefit plans, programs, and services.
Monitors the daily management of programs, regulatory compliance, contract compliance and contracted suppliers.
Proactively identifies and analyzes key issues organizational trends, market data, and industry practices to identify root causes and address benefit issues and determine optimal solutions.
Provides insight and guidance to senior leadership on complex issues.
Manages multiple suppliers and contracts for multifaceted programs with Enterprise wide risks.
Examines objectives for employee benefit programs to ensure program success, alignment with the Total Rewards philosophy and compliance with internal goals and external federal requirements.
Monitors and evaluates the effectiveness of benefit programs against stated objectives by using metrics and best practices and provide appropriate service levels to employees and plan participants.
Evaluates changes to benefits programs and initiatives and makes recommendations for changes.
Monitors the legal and regulatory environment that may impact current and/or future employee benefit offerings.
Recommends changes and enhancements to programs to ensure compliance with federal regulations.
Serves as a coach to peers and team members and acts as a resources for escalated issues of an unusual nature.
Develops a communication strategy around benefit plans, programs, and services to include open enrollment changes, pricing, plan details, and the various communication resources.
Evaluates the annual benefits budget in partnership with Finance and vendors.
Examines measures to ensure costs are minimized and efficiencies are realized.
Analyzes financial impacts and recommends adjustments to programs to minimize financial exposure.
Leads benefits projects and initiatives with an enterprise wide impact.
Represents Benefits in cross-functional teams.
Coordinates with key stakeholders for the development and implementation of systems and processes which support benefit projects and initiatives.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.