Future Opportunities: Licensed Benefits Advisor

Gusto, Inc.•Quinte West, ON

9d•Hybrid

About The Position

At Gusto, we're on a mission to grow the small business economy by handling payroll, health insurance, 401(k)s, and HR, allowing owners to focus on their craft and customers. With teams in Denver, San Francisco, and New York, Gusto supports over 400,000 small businesses nationwide and aims to build a workplace reflecting the people they serve. Full-time employees receive competitive base pay, benefits, and equity (RSUs). AI is integral to work at Gusto, and team members are expected to engage with AI tools. Gusto is seeking customer experience professionals for future Licensed Dedicated Advisor opportunities, with anticipated start dates in summer 2026. As a Licensed Dedicated Advisor, you will guide small business owners through critical health benefits decisions, building lasting relationships, clarifying options, and ensuring confident choices. This high-impact role involves serving as a trusted partner to employers throughout the benefits life cycle.

Requirements

Minimum 4+ years in a customer-facing role; health insurance or benefits experience preferred
Active Life and Health Producer License
Experience supporting a client portfolio or managing ongoing client relationships
A track record of strong client retention and service delivery
Clear communicator who can simplify complex benefits concepts
Self-starter who thrives with autonomy and adapts well to change

Responsibilities

Serve as the primary benefits contact for a portfolio of small group employer clients
Guide clients through the full renewal process — from assessment of needs, plan evaluation, selection through enrollment support
Proactively assess client needs and recommend coverage options (dental, vision, life, disability, HSA/FSA) and plans (SGHI, Level Funded, LGHI) that best fit their teams
Provide clear, approachable guidance on health insurance concepts via phone and email
Ensure clients receive timely, accurate support that meets their needs throughout the year
Meet SLAs and performance standards in a fast-paced, deadline-driven environment