Licensed Benefit Advisor (Seasonal)

TEKsystems•Atlanta, GA

6d•$21 - $21•Remote

About The Position

The Licensed Virtual Benefit Advisor’s responsibilities include selling and enrolling retirees into appropriate insurance products including but not limited to health, prescription drug, vision, dental plans, and advising Pre-Medicare eligible recipients of their options. This is done primarily through providing Medicare education, conducting needs analysis, and assisting the retirees in selecting an appropriate plan for their needs. Customer service assistance is also offered within or outside of the sales process. BAs maintain the highest levels of integrity, are responsible, disciplined, team players, and produce quality work.

Requirements

Candidates must be licensed in their resident state
This is a captive license position - cannot have any active appointments on license

Nice To Haves

Ability to pass licensing exam (if applicable), AHIP, and carrier certifications annually
Maintain active resident health (and life if required) insurance license, or ability to renew license prior to start date, and any riders required by state (Med Sup/Illness/Critical Care)

Responsibilities

Ability to consistently provide a “WOW” experience at all customer touchpoints
Ability to pass licensing exam (if applicable), AHIP, and carrier certifications annually
Knowledge of Medicare health, prescription drug plan, vision, and dental enrollments. Ability to identify Medicare prospects needs using a needs analysis based selling approach, accurately answering questions, addressing any concerns, and recommending appropriate plans
Enroll retirees compliantly and efficiently by reading scripting verbatim
Meet and/or exceed key performance indicators
Handle inbound service calls by providing accurate and complete information with the intent of enrolling the customer in the appropriate plan
Actively manage all appointments to follow up with a prospect
Respond to voicemails within 24 hours, internal chat requests, handle and resolve customer complaints and/or client escalations
Monitor the internal chat and respond in a timely fashion to any questions or requests
Deliver a consistently positive customer experience in a highly ethical and professional manner
Ability to process a wide range of complex details and articulate the details in simple terms to customers with varying levels of knowledge and education
Maintain active resident health (and life if required) insurance license, or ability to renew license prior to start date, and any riders required by state (Med Sup/Illness/Critical Care)