Benefit Value Advisor, Customer Service

Health Care Service Corporation•Richardson, TX

1d•$18 - $28•Hybrid

About The Position

Being a compassionate and dedicated advocate for the member to demonstrate a concierge attitude when assisting members with maximizing their benefits. Navigating the healthcare system and reaching their optimal health. Responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner. Conducting research. Spending approximately 90 of the scheduled time on the phone according to business need. We are looking for advocates who are interested in providing top quality service to our members in the Medical Virtual Unit. The right candidates will be compassionate, dedicated and have a concierge attitude when assisting members to maximize their benefits. This team supports phone coverage 24/7, 365 days a year. Your schedule will include evenings and weekends and there will be opportunities for holiday pay based on coverage needs. We expect this role to be work from home after apx 6 weeks of onsite training. The first apx 4 months will be M-F within 8am-5pm. After apx 4 months you would be assigned a regular schedule that will include evenings and weekends. The MVE supports phone coverage for the holidays. There will be opportunities for holiday pay based on coverage needs. All shifts include at least one weekend shift (Saturday or Sunday), however there is the option to include both. Since shifts include weekend coverage, this will allow for additional days off during the week.

Requirements

High school diploma OR GED.
6 months customer service experience OR 6 months experience in an office environment.
Clear and concise verbal and written communication skills, including motivational interviewing to interact with the members and physicians.
Expertise and ability to successfully execute concierge level service for all members.
Experience evaluating customer situations, making decisions, and responding quickly to questions.
Data entry and/or typing experience.
Interpersonal, verbal, and written communication skills and independent decision-making skills.
Analytical and organizational skills.
Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks.
Web and PC proficiency.

Nice To Haves

6 months customer service experience in a health care or health insurance environment.
6 months data entry experience in an office environment.
Knowledge with health benefit plans and the insurance industry.
Experience working with additional offerings (Ex: CDHP, Medicare, Wellness, Care and Condition Management).
Knowledge of medical terminology and anatomy.

Responsibilities

Assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner.
Conduct research.
Spend approximately 90% of the scheduled time on the phone according to business needs.
Provide top quality service to members in the Medical Virtual Unit.
Assist members to maximize their benefits.
Support phone coverage 24/7, 365 days a year.
Work from home after approximately 6 weeks of onsite training.
Work M-F within 8am-5pm for the first approximately 4 months.
Be assigned a regular schedule that will include evenings and weekends after approximately 4 months.
Support phone coverage for the holidays.
Work at least one weekend shift (Saturday or Sunday) per week, with the option to include both.