Customer Service Advisor
Sammons Warehouse Solutions•New Braunfels, TX
•Remote
About The Position
As a Customer Service Advisor, you'll help ensure every service experience runs smoothly from start to finish. Your ability to coordinate technicians, communicate with customers, and keep operations moving forward will directly impact customer satisfaction, team success, and the quality of service we deliver.
Requirements
- Strong customer service and communication skills with a genuine desire to help others.
- Ability to organize multiple priorities, manage schedules, and coordinate activities in a fast-paced environment.
- Attention to detail and confidence working with service systems, repair documentation, purchase orders, and invoicing processes.
- A team-first mindset with a commitment to professionalism, accountability, and continuous improvement.
Responsibilities
- Coordinate and dispatch technicians based on certifications, skills, and customer needs while providing timely updates throughout the repair process.
- Serve as a trusted point of contact for customers by answering questions, securing approvals, managing purchase orders, and ensuring a positive service experience.
- Monitor technician productivity, track repair progress, and help keep service work on schedule and aligned with company standards.
- Support the full service lifecycle, including parts coordination, vendor purchase orders, maintenance agreements, invoicing details, and operational follow-through.
Benefits
- Competitive Pay and Performance-Based Bonuses
- Employee Stock Ownership Plan (ESOP)
- 401(k)
- Training and Tuition Reimbursement
- Paid Holidays and Time Off
- Health and Wellness Benefits
- Tool Benefits, PPE/Uniforms, Safety Boot Program
- Life and Short Term Disability paid for by company
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
